Assistant Manager - Retail Operations Training

QL Maxincome Sdn Bhd (FamilyMart); Shah Alam; On-site; MYR 72,000 - 108,000; Full time

Job summary

FamilyMart Malaysia is seeking an Assistant Manager to oversee retail training operations and centre performance. You will coordinate trainers, schedules, and Centre practices, while shaping training strategy to close capability gaps and support business goals.

Role requires 2+ years in training or retail operations, proficiency in Bahasa Malaysia and English, and travel to outstation centres for delivery and audits. HRD Corp familiarity is a plus.

Qualifications

• Degree in HR, Business Admin, Education or related field; TTT certification a plus.
• At least 2 years in training, L&D or retail/F&B with leadership experience preferred.
• Strong knowledge of convenience store/retail operations, SOPs and service standards.

Responsibilities

• Oversee Trainers & Training Centre: coordinate trainers, schedules, Centre operations, and effectiveness.
• Lead Retail Training Strategy: develop and execute strategies aligned with priorities and gaps.
• Succession Planning: identify high-potential talent and create development pathways.
• Training Programme Development: design and enhance onboarding, leadership, and career programmes.
• E-Learning Development: develop and implement e-learning content for accessibility.
• Training Materials & Standards: maintain training content, SOPs, guides, and assessments.
• Training Performance & Continuous Improvement: track impact and drive improvements.
• Assist management with ad hoc tasks.

Skills

Training leadership

LMS content development

E-learning creation

Stakeholder management

Education

Bachelor's degree in HR/Business/Education

Tools

RYMNET LMS

HRD Corp claim processes

Job description

Assistant Manager - Retail Operations Training

Oversee Trainers & Training Centre – Coordinate and monitor trainers, training schedules, Centre operations, and training effectiveness to ensure consistent delivery standards.

Lead Retail Training Strategy – Assist in developing and executing training strategies aligned with retail operational priorities, business goals, and capability gaps.

Succession Planning – Develop and maintain succession plans for key retail positions by identifying high-potential talent and establishing structured development pathways.

Training Programme Development – Design and enhance retail operations training programmes, including onboarding, operational skills, leadership, and career development programmes.

E-Learning Development – Assist in developing and implementing e-learning content and digital learning solutions to improve training accessibility and scalability.

Training Materials & Standards – Develop, review, and maintain training materials, SOP-related learning content, trainer guides, and assessment tools to ensure accuracy and consistency.

Training Performance & Continuous Improvement – Track training effectiveness, gather feedback and operational insights, and recommend improvements to strengthen retail capability and business performance.

Any ad hoc task assists by management

Job Requirement :

Degree in Human Resources, Business Administration, Education, or a related field. HRD Corp Train-the-Trainer (TTT) certification is an added advantage.

At least 2 years of experience in training, learning & development or retail/F&B operations, with prior team-leadership experience preferred.

Strong knowledge of convenience store or retail operations, SOPs and service standards.

Familiarity with HRD Corp (HRDC) claim and application processes.

Hands-on experience developing e-learning content on an LMS (RYMNET or equivalent).

Excellent facilitation, coaching, communication and stakeholder-management skills.

Required language(s): Bahasa Malaysia and English.

Willing to travel to outstation training Center and stores for training delivery and audits.

Supermarkets, Grocery & Petrol Retailing 1,001-5,000 employees

FamilyMart is the world’s 2nd largest convenience store chain with over 17,500 stores globally and more than 40 years of experience in convenience retailing. We aim to stay ahead of social trends and meet evolving lifestyle needs as a trusted provider to local communities.

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad (listed on Bursa Malaysia). Our shared values focus on delivering quality food and creating positive experiences for all.

PDPA Notice: We are committed to protecting personal data in compliance with the Personal Data Protection Act (PDPA).

By QL Maxincome Sdn. Bhd.

Registration No. 199601010973 (383322-D) | All Rights Reserved.

FamilyMart is the world’s 2nd largest convenience store chain with over 17,500 stores globally and more than 40 years of experience in convenience retailing. We aim to stay ahead of social trends and meet evolving lifestyle needs as a trusted provider to local communities.

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad (listed on Bursa Malaysia). Our shared values focus on delivering quality food and creating positive experiences for all.

PDPA Notice: We are committed to protecting personal data in compliance with the Personal Data Protection Act (PDPA).

By QL Maxincome Sdn. Bhd.

Registration No. 199601010973 (383322-D) | All Rights Reserved.