Assistant Manager, Personal Loan

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Kuala Lumpur seeks a sales-focused professional to promote Personal Loan products to New To Bank and Existing To Bank customers, delivering strong service and ensuring proper documentation to support applications.

You will cross-sell credit life insurance and credit cards, participate in planning and supporting sales activities, and ensure customer inquiries and complaints are handled promptly, escalating when needed.

Qualifications

• Experienced in sales and customer service environment with strong customer care culture.
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia.
• Preferably 1 year of banking experience.

Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers.
• Actively cross sell on credit life insurance & credit card.
• Constantly identify new sales strategies and approach to increase individual and achievements.
• Participate , plan and support sales activities.
• Ensure all relevant income documents is obtained from customer to adequately support the application.
• Practice best sales practice and deliver excellent customer service.
• Ensure all customers enquiry and complaints are handled promptly and efficiently.
• Unresolved complaints are to be escalated immediately to his/her superior.
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Skills

Sales & customer service

Bahasa Malaysia

Banking experience

Education

SPM with Bahasa Malaysia

Job description

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.