Assistant Manager, Operation Support

Carsome Sdn Bhd; Nilai; On-site; MYR 120,000 - 180,000; Full time

Job summary

CARSOME Sdn Bhd is seeking an experienced Assistant Operations Manager to oversee administrative and operational activities at the Experience Center. You will report to the Branch Manager and collaborate with the Country Retail Operations team.

You will lead a team of Branch Support Admin, drive process improvements, ensure data accuracy, and coordinate with internal and external stakeholders to ensure smooth booking-to-delivery and loan disbursement workflows.

Qualifications

• Bachelor's Degree or professional qualification in accounting, finance, business or economics mandatory.
• Minimum 5 years of related working experience in operations or finance roles.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work effectively in a team environment.

Responsibilities

• Oversee administrative and operational matters at the Experience Center under Branch Manager supervision.
• Develop strategies and action plans for Branch Operation process improvements.
• Track and coordinate customer orders from booking to delivery with consultants and admin staff.
• Monitor loan processing activities from application to disbursement.
• Train and develop Branch Support Admin to meet TAT and SLA requirements.
• Ensure data compliance and accuracy in CMS for all entries by BSA.
• Coordinate fleet movement for booked inventory between Experience Centers.
• Maintain cash handling and settlements with banks and card terminals.

Skills

Independent worker

Multitasking

Attention to detail

Interpersonal & communication skills

Banking industry experience

Education

Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics

Tools

Microsoft Office

Job description

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Support Admin [BSA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

Develop strategies and action plans for Branch Operation process improvement.

Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins

to ensure their booking [both Online & Offline] translates to Delivery.

Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA

throughout the booking activities.

Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].

Liaise on Fleet movement for booked inventory between Experience Centers

Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank

Settlements on FI/Banks Terminals.

Ensure retail operation processes are executed and adhering to Retail SOP.

CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]

Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.

Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

Advocate usage & tracking of Vouchers and CMS Discounts

Perform E-Auto Transfers to complete Ownership Transfer when necessary.

Ensure all reports required by Management are produced in a timely & accurate manner.

Involve in any other Company’s activities as assigned.

Your Know-How

Bachelor's Degree or Professional Qualification in the relevant discipline

(Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision.

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills

Experience in HP banking industry

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CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my