Assistant Manager, Middle Office, Investment Management Services M/F

Crédit Agricole; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

CACEIS Malaysia is seeking an Assistant Team Manager, Middle Office to support daily MO operations in the APAC region, working 9:00am–6:00pm Malaysia time.

You will coordinate team tasks, supervise activities, coach staff, and maintain SOPs to ensure robust documentation for continuity in a controlled, high-volume environment.

Responsibilities

• Assist the Team Manager in overseeing daily MO operations.
• Coordinate shift scheduling, leave management and capacity planning to maintain coverage and meet deadlines.
• Support and guide team members through coaching, training, and knowledge sharing to enhance skills and performance.
• Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.

Job description

What is the opportunity?

The Investment Management Services team at CACEIS Malaysia provides critical middle and back-office support to asset managers and institutional clients, ensuring accurate trade processing, position keeping, cash management, corporate actions, and regulatory reporting across multiple asset classes. The team operates within a strong control environment, delivering timely and compliant services that underpin client investment objectives.

The Assistant Team Manager, Middle Office Malaysia, supports the team lead in overseeing day-to-day operations, focusing on team coordination, task management, and operational efficiency. This role contributes to fostering a motivated and collaborative work environment, assisting in employee development and supporting team performance. The Assistant Team Manager serves as a point of contact for operational matters within the team and collaborates with stakeholders to promote a culture of accountability, continuous learning, and process improvement.

• The Middle Office (MO) team is responsible for validating, reconciling, and maintaining the integrity of trades, positions, cash balances, and valuation data across systems.
• The MO team acts as a key control function to ensure operational data is accurate, complete, and timely for downstream reporting, client servicing, and regulatory purposes.
• Operating in a controlled, high-volume environment, the MO team provides detection and resolution of breaks or inconsistencies arising from trading activity or system processing.
• The team collaborates closely with front office, upstream data providers, accounting, IT, and support functions to ensure data consistency and mitigate operational risk.
• As part of the broader investment operations ecosystem, the MO team supports strategic and regulatory initiatives by ensuring reliable operational data that underpins reporting, risk management, and decision-making.

The team contributes to operational resilience through disciplined control execution, exception management, and continuous improvement practices.

Region: APAC

Working Hours: 9:00am - 6:00pm (Malaysia time)

What will you do?

Production and Supervision

• Assist the Team Manager in overseeing daily operations of the MO team to ensure smooth and efficient workflows.
• Coordinate and monitor team tasks, including shift scheduling, leave management, and capacity planning, to maintain adequate coverage and meet deadlines
• Support and guide team members through coaching, training, and knowledge sharing to enhance skills, performance, and development.
• Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.

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