Associate - Policy Servicing & Administration Support

Great Eastern; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Great Eastern is seeking support for initiatives and daily administration, with focus on regulatory reporting and policy servicing tasks in Malaysia. The role involves monitoring project progress, handling complaints, QA tasks, and ensuring compliance risks are addressed.

Ideal candidates have 3+ years in life insurance or financial services and strong MS Office skills. Join a team aligned with regulatory excellence and business operations, contributing to governance, policy servicing, and

Qualifications

• Preferably bachelor’s degree in business, insurance or related fields.
• Experience a minimum of 3 years in Life Insurance and/or Financial Institutions.
• Good Communication skills (verbal & written), Data Analysis, Interpersonal and Customer service.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Sound product knowledge, policy servicing, regulatory and governance.

Responsibilities

• Assist in monitoring the progress of initiatives/projects and implementation timeline.
• Support the team with daily administrative and regulatory related tasks of the department.
• Assist with monitoring of complaint handling for Policy Servicing Administration.
• Support with daily administrative tasks and department operations.
• Support with Quality Assurance tasks for Policy Servicing processing.
• Take accountability for business and regulatory compliance risks and mitigate them.
• Maintain awareness of regulatory trends and technology to safeguard the company.

Skills

Communication

Data analysis

Interpersonal skills

MS Office

Attention to detail

Team player

Regulatory awareness

Education

Bachelor's degree in business, insurance or related fields

Tools

Policy servicing systems

Regulatory reporting tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To support the Initiatives and daily administration functions while assisting to oversee the day-to- day administrative tasks and regulatory reporting.

• Assist in monitoring the progress of initiatives/projects and implementation timeline.
• Support the team with daily administrative and regulatory related tasks of the department.
• Assist with monitoring of complaint handling for Policy Servicing Administration.
• Support with daily administrative tasks and department operations
• Support with Quality Assurance task for Policy Servicing processing.
• Any other tasks assigned as and when required due to business needs.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Preferably bachelor’s degree in business, insurance or any other related fields.
• Experience a minimum of 3 years in Life Insurance and/or Financial Institutions.
• Good Communication skills (verbal & written), Data Analysis, Interpersonal and Customer
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Sound product knowledge, policy servicing, regulatory and governance.
• A team player who’s attentive to details and with good communication skills.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.