ASSISTANT MANAGER, MAINTENANCE SUPPORT

myNEWS HOLDINGS BERHAD; Kuala Lumpur; On-site; MYR 73,000 - 112,000; Full time

Job summary

myNEWS HOLDINGS BERHAD seeks a Maintenance Manager to coordinate maintenance across Malaysia's retail network, ensuring safety, compliance and cost efficiency. The role covers M&E, refrigeration, HVAC, and asset tracking, with emphasis on preventive maintenance and vendor management.

Collaborate with Store Operations, Projects, Supply Chain and Finance to optimise outlet performance. Diploma/Degree in Engineering or Facilities Management with 3–6 years' experience is required; travel to outlets

Qualifications

• Diploma / Degree in Engineering, Facilities Management, or related discipline.
• Minimum 3–6 years of experience in retail outlet maintenance or facilities support.
• Experience handling multi-site retail operations is preferred.
• Knowledge of retail outlet facilities, refrigeration, HVAC, and basic M&E systems.
• Strong coordination, problem-solving, and time management skills.
• Vendor management and cost control experience.
• Good communication skills to engage store teams and landlords.
• Proficient in MS Office; CMMS experience is an advantage.

Responsibilities

• Coordinate preventive and corrective maintenance for retail outlets, including M&E systems, refrigeration, air-conditioning, lighting, plumbing, and store fixtures.
• Ensure prompt response and resolution of store maintenance requests and breakdowns.
• Act as PIC for assigned outlets or regions and support store teams on maintenance-related matters.
• Conduct regular outlet inspections to identify defects, safety risks, and improvement opportunities.
• Liaise with approved vendors and contractors for repair, servicing, and emergency works.
• Monitor vendor performance, workmanship quality, SLA adherence, and safety compliance.
• Assist in tracking outlet maintenance expenses and ensuring works are within approved budgets.
• Support implementation of preventive maintenance schedules and asset tracking.
• Ensure maintenance works comply with company standards, statutory requirements, and mall/landlord regulations.
• Prepare and update maintenance reports such as breakdown trends, vendor performance, and PM compliance.

Skills

M&E systems

Refrigeration

HVAC

Budgeting

Vendor management

MS Office

CMMS

Problem-solving

Time management

Education

Diploma / Degree in Engineering and/or Facilities Management

Tools

CMMS

MS Office

Job description

• To support the smooth operation of retail outlets by coordinating timely and cost-effective maintenance services, ensuring all store facilities and equipment are safe, functional, and compliant, while minimizing disruption to daily store operations.

Duties & Responsibilities

Job summary:

• To support the smooth operation of retail outlets by coordinating timely and cost-effective maintenance services, ensuring all store facilities and equipment are safe, functional, and compliant, while minimizing disruption to daily store operations.

Key Responsibilities:

1. Retail Outlet Maintenance Support

• Coordinate preventive and corrective maintenance for retail outlets, including M&E systems, refrigeration, air-conditioning, lighting, plumbing, and store fixtures.

• Ensure prompt response and resolution of store maintenance requests and breakdowns.

• Act as PIC for assigned outlets or regions and support store teams on maintenance-related matters.

• Conduct regular outlet inspections to identify defects, safety risks, and improvement opportunities.

2. Vendor & Contractor Coordination

• Liaise with approved vendors and contractors for repair, servicing, and emergency works.

• Monitor vendor performance, workmanship quality, SLA adherence, and safety compliance.

• Support sourcing of quotations, cost comparisons, and job recommendations for approval.

3. Cost Control & Budget Monitoring

• Assist in tracking outlet maintenance expenses and ensuring works are within approved budgets.

• Support cost optimization initiatives through preventive maintenance and better vendor management.

• Verify job completion, supporting documents, and invoices prior to submission for approval.

4. Preventive Maintenance & Asset Tracking

• Support implementation and compliance of preventive maintenance schedules for outlets.

• Maintain accurate maintenance records, asset registers, and equipment service history.

• Assist in asset tagging, condition assessment, and replacement planning for retail equipment.

5. Compliance, Safety & Store Standards

• Ensure maintenance works comply with company standards, statutory requirements, and mall / landlord regulations.

• Enforce safe work practices and proper permit requirements for contractors at outlets.

• Support internal audits, safety inspections, and corrective action follow-ups.

6. Reporting & Continuous Improvement

• Prepare and update maintenance reports such as breakdown trends, vendor performance, and PM compliance.

• Analyze recurring outlet issues and recommend corrective and preventive measures.

• Support standardization of maintenance processes and best practices across outlets.

7. Cross-Functional Coordination

• Work closely with Store Operations, Projects, Supply Chain, and Finance teams to support outlet performance.

• Support new outlet openings, store renovations, and handover processes from Projects to Maintenance.

Job Requirements

Education & Experience

• Diploma / Degree in Engineering, Facilities Management, or related discipline.
• Minimum 3–6 years of experience in retail outlet maintenance or facilities support.
• Experience handling multi-site retail operations is preferred.
• Knowledge of retail outlet facilities, refrigeration, HVAC, and basic M&E systems.
• Strong coordination, problem-solving, and time management skills.
• Vendor management and cost control experience.
• Good communication skills to engage store teams and landlords.
• Proficient in MS Office; CMMS experience is an advantage.

Job Requirements

Education & Experience

• Diploma / Degree in Engineering, Facilities Management, or related discipline.

• Minimum 3–6 years of experience in retail outlet maintenance or facilities support.

• Experience handling multi-site retail operations is preferred.

Skills & Competencies

• Knowledge of retail outlet facilities, refrigeration, HVAC, and basic M&E systems.

• Strong coordination, problem-solving, and time management skills.

• Vendor management and cost control experience.

• Good communication skills to engage store teams and landlords.

• Proficient in MS Office; CMMS experience is an advantage.

Personal Attributes

• Hands-on, responsive, and service-oriented.

• Able to handle urgent breakdowns and work under pressure.

• Willing to travel frequently to retail outlets.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Supermarkets, Grocery & Petrol Retailing 1,001-5,000 employees

myNEWS Holding Berhad currently has over 400 retail stores in Malaysia. We are the market leader in press and convenience retailing, specializing in convenience items such as tobacco, reload services, beverages, snacks, confectioneries and printed media. Our outlets are located at easily accessible locations in popular shopping malls, hypermarkets, hospitals, office complexes, hotels and transportation hubs.

Since its inception in 1997, we continuously strive to offer quality products and services. We constantly evolve our stores and offerings for an easy and efficient shopping experience. We operate under brands such as myNEWS.com, newsplus, MAGBIT, THE FRONT PAGE, as well as WHSmith, which is operated under our equal joint venture with WHSmith Travel, one of UK’s leading retailers. What’s more, we are also involved in the operation of WHSmith news and book retailing stores in airports throughout Malaysia, and run a food and beverage outlet named Bison Café. In addition, we have food processing centre which producing fresh food products and selling in our outlets.

In view of our rapid growth and aggressive expansion plans, we are looking for energetic, enthusiastic and service oriented individuals to join us.

myNEWS Holding Berhad currently has over 400 retail stores in Malaysia. We are the market leader in press and convenience retailing, specializing in convenience items such as tobacco, reload services, beverages, snacks, confectioneries and printed media. Our outlets are located at easily accessible locations in popular shopping malls, hypermarkets, hospitals, office complexes, hotels and transportation hubs.

Since its inception in 1997, we continuously strive to offer quality products and services. We constantly evolve our stores and offerings for an easy and efficient shopping experience. We operate under brands such as myNEWS.com, newsplus, MAGBIT, THE FRONT PAGE, as well as WHSmith, which is operated under our equal joint venture with WHSmith, one of UK’s leading retailers. What’s more, we are also involved in the operation of WHSmith news and book retailing stores in airports throughout Malaysia, and run a food and beverage outlet named Bison Café. In addition, we have food processing centre which producing fresh food products and selling in our outlets.

In view of our rapid growth and aggressive expansion plans, we are looking for energetic, enthusiastic and service oriented individuals to join us.

What can I earn as a Maintenance Manager