Assistant Manager, Depository Operations Services – PERES Operations M/F

CACEIS; Putrajaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, is seeking an Assistant Manager in Depository Operations Services – PERES. You will oversee daily transaction management activities and supervise the team to ensure accurate and timely processing of all work streams.

The role emphasizes adherence to SLAs, coaching GG10 & GG12, performing quality checks, and maintaining robust controls and audit-ready records. Working hours are 9:00am-6:00pm / 12:00pm-9:00pm Malaysia time.

Qualifications

Responsibilities

• Oversee and support day-to-day Transaction Management administration and ensure accurate, timely execution of agreed processes.
• Monitor service levels and coach GG10 & GG12 to maintain quality and consistency.
• Perform quality checks or second-level validation on team outputs; escalate issues to stakeholders and clients as needed.
• Maintain records and adhere to escalation protocols for operational incidents.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assistant Manager, Depository Operations Services – PERES Operations M/F

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours:9:00am-6:00pm / 12:00pm-9:00pm (Malaysia time)

What will you do?

Production and Supervision

• Oversee and support organization, review and updating of the team’s day to day work of Transaction Management administration and ensuring accurately and timely execution of agreed process.
• Adhere to key service level agreements and support coaching to GG10 & GG12.
• Perform quality checks or second level validation on output from the team.
• All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
• Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
• Act as escalation point for the Transaction Management oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.
• Monitor individual and team performance, providing regular feedback and coaching to address performance issue and encourage development.
• Identify and address obstacle or challenges that may impede team progress or performance.
• Effectively allocate resources where they are needed on a daily basis (i.e. Resource Planning).
• Maintain effective process controls and procedures are documented, maintained and adhere to.
• Mitigate the risk of errors by suggesting appropriate controls and enhancing procedures.
• Maintain comprehensive records for future reference and audit purposes.