Assistant Manager - Customer Relations

MILA UNIVERSITY; Nilai; On-site; MYR 40,000 - 80,000; Full time

Job summary

A Malaysian university located in Nilai, Negeri Sembilan, is seeking a Customer Relations Assistant Manager to serve as a primary liaison for partner universities and corporate visitors. The ideal candidate should possess excellent communication skills, a Bachelor's degree in relevant fields, and 3-5 years of experience in customer relations or event coordination. Proficiency in English and Mandarin is essential. This role includes overseeing campus visit arrangements and preparing marketing materials. Join us for a dynamic experience at our prestigious institution.

Qualifications

• Minimum 3-5 years of experience in customer relations or event coordination.
• Proficiency in English and Chinese for stakeholder communication.
• Ability to work under tight deadlines.

Responsibilities

• Act as primary point of contact for partner universities and corporate visitors.
• Oversee hosting arrangements for campus visitations.
• Deliver presentations at official events and schools.
• Prepare and maintain marketing materials and presentations.

Skills

Excellent communication skills

Organizational skills

Public speaking

Event coordination

Marketing practices

Education

Bachelor’s degree in Marketing, Communications, Business, or related field

Job description

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The Customer Relations Assistant Manager will serve as the primary liaison for partner universities, corporate visitors, and key stakeholders during their initial engagements with MILA University. This role ensures a seamless and professional experience for visitors while supporting the university’s branding and outreach initiatives. The position requires strong communication skills, cultural adaptability, and the ability to represent MILA University with confidence and professionalism.

Responsibilities:

• Stakeholder & Partner Engagement – Act as a primary point of contact for partner universities and corporate visitors during their first visit to MILA University. Coordinate meeting agendas, invitations, and logistics for both internal and external parties. Deliver presentations to government agencies to promote MILA University.
• Campus Visit & Hosting Management – Oversee hosting arrangements for campus visitations, ensuring a smooth and welcoming experience. Lead campus tours, showcasing facilities and programs effectively. Arrange short tours with travel agencies for guests, if necessary.
• Presentation & Communication – Serve as Emcee for official events and deliver presentations introducing MILA University. Conduct presentations in schools organized by the Partner School Team. Provide English and Chinese translation when required.
• Marketing & Material Preparation – Prepare, update, and maintain presentation decks and marketing materials for all engagements.
• General & Ad‑hoc Responsibilities – Undertake any other duties and ad‑hoc tasks as assigned by the immediate superior or Head of Department from time to time.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Minimum 3‑5 years of experience in customer relations, event coordination, or institutional liaison roles.
• Excellent communication and presentation skills in English; proficiency in Mandarin is required to liaise with Chinese speaking stakeholders and guests.
• Ability to work during the Chinese New Year period if required.
• Strong organizational skills with the ability to manage multiple tasks under tight deadlines.
• Experience in public speaking and event hosting.
• Familiarity with marketing practices is preferred.
• Ability to work independently and collaboratively in a fast‑paced environment.

Application Submission: Assistant Manager - Customer Relations Role at MILA University

Interested applicants are invited to submit the following documents:

• Application Letter – Tell us how your skills and experience align with the job responsibilities and selection criteria.
• Latest Resume or Curriculum Vitae

All applications will be treated confidential. Only shortlisted candidates will be notified.

MILA University located in Nilai, Negeri Sembilan, Malaysia, is a full‑fledged Malaysian university offering multidisciplinary programmes with a focus in Science, Engineering, Management & Business. Formerly known as Manipal International University (MIU), it is now MILA University.