Senior Manager Technical Sales

DKSH; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

DKSH in Malaysia seeks a Senior Manager, Technical Sales to drive key account management and new business development within the Performance Materials division. You will deliver sustained growth by combining strategic stewardship, market intelligence, and proactive opportunity identification.

Ideal candidates have 3–5 years in technical sales, 2–3 years in a managerial role, and strong regulatory knowledge, with excellent communication and MS Office skills.

Qualifications

• Bachelor's degree or higher in Food Science or related field is required.
• Minimal 3–5 years of experience in a technical sales role.
• At least 2–3 years in a managerial capacity.
• Knowledge of regulatory requirements for products in assigned territories.
• Excellent communication, negotiation and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Manage key customer accounts and relationships to achieve sales objectives and long-term satisfaction.
• Identify and develop new business opportunities across priority customers and projects.
• Conduct market surveys and analyze trends to inform strategy and planning.
• Deliver accurate sales forecasts and variance analysis to support budgets.
• Prepare regular activity reports and monitor CRM pipeline for opportunities.
• Monitor competitive activity and pricing within the marketplace.
• Promote products during targeted customer visits and collect feedback for suppliers.
• Resolve customer complaints through root-cause analysis and actionable solutions.
• Coordinate administrative tasks as required.

Skills

Key account mgmt

Negotiation

Market research

Stakeholder management

Communication

Organizational skills

CRM awareness

Education

Bachelor's degree in Food Science or related field

Tools

CRM systems

Microsoft Excel

PowerPoint

Job description

About The Role

Senior Manager, Technical Sales drives key account management and new business development within DKSH's Performance Materials division in Malaysia. This role delivers sustained commercial growth by combining strategic account stewardship, market intelligence, and a proactive approach to identifying and capitalizing on untapped business opportunities.

What You Will Deliver

• Manage key customer accounts and relationships effectively, ensuring consistent achievement of sales objectives and long-term partner satisfaction
• Identify and develop new business opportunities across priority customers, key projects, and untapped customer segments to drive continuous commercial growth
• Conduct in-depth market surveys and analyze competitor trends, customer dynamics, challenges, and product developments to inform business strategy and planning
• Deliver accurate and regular sales forecasting and variance analysis to support budget achievement and enable effective operations planning
• Keep management informed through timely submission of activity and results reports, including daily call reports, weekly work plans, and monthly and annual performance analyses
• Monitor competitive activity by gathering current marketplace intelligence on pricing, products, delivery schedules, and merchandising approaches
• Develop and grow commercial relationships with assigned key industrial customers while actively prospecting for new accounts to increase market penetration
• Conduct targeted customer visits to promote products and provide structured feedback to the business and suppliers on customer responses and market activity
• Manage the project pipeline via Customer Relationship Management (CRM) systems to drive new business opportunities through to commercial success
• Resolve customer complaints by investigating root causes, developing actionable solutions, and presenting recommendations to management
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's degree or higher in Food Science or a related field
• Minimum 3 to 5 years of experience in a similar technical sales role
• Minimum 2 to 3 years of experience in a managerial capacity
• Sound knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, and storage standards
• Excellent communication, negotiation, and interpersonal skills with the ability to liaise effectively with stakeholders at all levels, both internally and externally
• Strong organizational skills with the ability to manage multiple priorities, perform well under pressure, and consistently meet deadlines
• Demonstrated sense of ownership and accountability, with a proactive and solutions-oriented mindset and a bias for prompt, decisive action
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Technical Sales.