Assistant Manager

Richeese Factory Malaysia; Johor Bahru; On-site; MYR 39,000 - 58,000; Full time

Job summary

Richeese Factory Malaysia is seeking an Assistant Manager to lead daily restaurant operations on-site in Johor Baharu. You will supervise shifts, maintain quality and guest service, and support team training and coaching while upholding safety and cleanliness standards.

Ideal candidates have experience in F&B supervision, strong communication skills, and a diploma or degree in hospitality or business. Weekend and holiday shifts may be required to meet targets.

Qualifications

• Experience overseeing daily restaurant or retail operations.
• Ability to supervise, coach and motivate frontline staff.
• Strong guest service mindset and feedback handling.
• Basic cash handling, sales monitoring and stock control.

Responsibilities

• Oversee shift management and daily operations.
• Ensure consistent food quality, service standards and cleanliness.
• Support staff scheduling, training and coaching.
• Handle guest feedback and monitor inventory levels.
• Collaborate with Restaurant Manager on promotions and improvements.

Skills

Operational management

Team leadership

Customer service

Inventory management

Communication

Problem solving

Shift work readiness

F&B supervision

Education

Diploma or degree in hospitality or business

Job description

Company Description Richeese Factory is a bold, fast-growing Quick Service Restaurant (QSR) brand known for crave-worthy flavors and signature cheese-based creations. Founded in 2011 by PT Richeese Kuliner Indonesia, it has become one of Indonesia’s leading QSR chains. In just 2.5 years in Malaysia, the brand has grown to over 90 outlets with more than 1,300 team members, and has also expanded into China. Richeese Factory Malaysia offers a dynamic, growth-focused environment with opportunities to develop in the Asian QSR space. The team is driven, ambitious, and committed to building something big together.

Role Description The Assistant Manager is a full-time, on-site role based in Johor Baharu, responsible for supporting daily restaurant operations and team performance. This role oversees shift management, ensures consistent food quality and service standards, and helps maintain cleanliness, safety, and compliance with company policies. The Assistant Manager supports staff scheduling, training, and coaching to achieve operational and sales targets, while fostering a positive work environment. The role also involves handling guest feedback, monitoring inventory and stock levels, and working closely with the Restaurant Manager to implement promotional activities and process improvements.

Qualifications

• Operational management skills, including experience overseeing daily restaurant or retail operations and coordinating shifts.
• Team leadership and people management abilities, with experience in supervising, coaching, and motivating frontline staff.
• Customer service skills, with a strong focus on creating positive guest experiences and managing feedback professionally.
• Basic business and administrative skills, such as handling cash, monitoring sales performance, and managing inventory.
• Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced, team-oriented environment.
• Problem-solving and decision-making skills, with the ability to respond calmly and efficiently to operational challenges.
• Willingness to work shifts, weekends, and public holidays as required in QSR operations.
• Previous experience in F&B, hospitality, or retail supervision is preferred; diploma or degree in hospitality, business, or related field is an advantage.