Assistant IT Manager

UOA Hospitality Group; Malaysia; On-site; MYR 67,000 - 89,000; Full time

Job summary

Komune Care in Cheras seeks an Assistant IT Manager to manage day-to-day IT operations, ensure systems and networks run smoothly, and support all departments in a fast-paced hospitality environment.

The ideal candidate has 3–5 years of relevant IT experience, solid knowledge of Microsoft 365 and networking, and strong problem-solving and communication skills. Willingness to work shifts when required is a plus.

Qualifications

• 3–5 years of relevant IT experience.
• Experience in IT support, networking, infrastructure, and troubleshooting.
• Good knowledge of hardware, software, Microsoft 365, and network systems.
• Good problem-solving and communication skills.
• Service-oriented and responsive to users’ needs.
• Well-organised and able to manage multiple priorities.
• Able to coordinate with external vendors and service providers.

Responsibilities

• Oversee daily IT operations and services within the property.
• Provide technical support to all departments and users.
• Troubleshoot hardware, software, network, system, and connectivity issues.
• Maintain computers, servers, network equipment, printers, POS systems, and other IT devices.
• Monitor network and system performance and ensure issues are resolved promptly.
• Manage user accounts, email accounts, system access, and permissions.
• Install, configure, and maintain IT hardware and software.
• Ensure regular system updates, backups, and maintenance are carried out.
• Monitor IT security, antivirus protection, and access controls.
• Coordinate with external IT vendors and service providers for maintenance and technical support.
• Support the IT requirements of meetings, events, and daily property operations.
• Assist with IT projects, system upgrades, installations, and improvements.
• Identify technology requirements and recommend practical solutions.

Skills

IT Support

Networking

Infrastructure

Microsoft 365

Problem-solving

Communication

Vendor coordination

Organised

Job description

Assistant IT Manager

Komune Care, Cheras |Information and Technology

Overview

To manage the day-to-day IT operations of the property, ensuring all systems, networks, equipment, and technology services are functioning effectively to support business operations and user requirements.

• Oversee daily IT operations and services within the property.


• Provide technical support to all departments and users.


• Troubleshoot hardware, software, network, system, and connectivity issues.


• Maintain computers, servers, network equipment, printers, POS systems, and other IT devices.


• Monitor network and system performance and ensure issues are resolved promptly.


• Manage user accounts, email accounts, system access, and permissions.


• Install, configure, and maintain IT hardware and software.


• Ensure regular system updates, backups, and maintenance are carried out.


• Monitor IT security, antivirus protection, and access controls.


• Maintain IT equipment, asset records, software licences, and warranties.


• Coordinate with external IT vendors and service providers for maintenance and technical support.


• Support the IT requirements of meetings, events, and daily property operations.


• Assist with IT projects, system upgrades, installations, and improvements.


• Identify technology requirements and recommend practical solutions.


• Maintain records of IT incidents, maintenance, equipment, and system configurations.


• Monitor IT-related expenses and assist with procurement when required.


• Ensure compliance with company IT policies, procedures, and security standards.


• Provide timely support for urgent IT issues to minimise disruption to operations.


• Work closely with department heads to understand and address their IT requirements.


• Perform other duties assigned by management.

REQUIREMENTS

• Minimum 3–5 years of relevant IT experience.


• Experience in IT support, networking, infrastructure, and troubleshooting.


• Good knowledge of hardware, software, Microsoft 365, and network systems.


• Good problem-solving and communication skills.


• Service-oriented and responsive to users’ needs.


• Well-organised and able to manage multiple priorities.


• Able to coordinate with external vendors and service providers.


• Willing to work shifts or provide support outside normal working hours when required.