Assistant Housekeeping Manager

Holiday Inn & Suites Penang Prai; Seberang Perai; On-site; MYR 46,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Meal provided

Job summary

Holiday Inn & Suites Penang Prai is seeking a dedicated Housekeeping Supervisor to assist in planning, organizing, and supervising daily housekeeping operations, and to oversee room attendants and public area staff.

You will prepare daily work schedules, provide coaching and training, conduct performance reviews, and ensure compliance with IHG brand standards while maintaining high cleanliness and service levels.

Responsibilities

• Assist in planning, organizing, and supervising the daily housekeeping operations.
• Supervise and support Housekeeping Supervisors, Room Attendants, Public Area Attendants, and Housemen.
• Prepare daily work schedules and allocate tasks efficiently.
• Provide coaching, guidance, and on-the-job training to team members.
• Conduct performance reviews and provide constructive feedback.
• Foster a positive and motivated working environment.
• Ensure compliance with hotel SOPs and brand standards (IHG Brand Standards where applicable).
• Follow up on guest complaints and implement corrective actions promptly.
• Monitor cleanliness scores, guest satisfaction results, and inspection reports.
• Support departmental audits and quality assurance inspections.
• Monitor housekeeping supplies, linens, uniforms, and guest amenities.
• Assist in inventory counts and stock control.
• Minimize wastage and control departmental expenses.
• Coordinate with suppliers for housekeeping materials when required.
• Ensure compliance with workplace health and safety regulations.
• Promote safe working practices and proper chemical handling.
• Report maintenance issues and safety hazards promptly.
• Ensure emergency procedures are understood by all team members.
• Assist in preparing duty rosters and attendance records.
• Prepare reports on room inspections, productivity, and departmental performance.
• Coordinate with Engineering, Front Office, Laundry, and other departments.
• Participate in departmental meetings and training sessions.
• Ensure guest rooms, public areas, and back-of-house areas meet hotel and brand cleanliness standards.
• Conduct daily inspections of guest rooms and public areas.
• Monitor room status and coordinate with the Front Office for room availability.
• Ensure housekeeping equipment and supplies are maintained and used properly.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Assist in planning, organizing, and supervising the daily housekeeping operations.
• Supervise and support Housekeeping Supervisors, Room Attendants, Public Area Attendants, and Housemen.
• Prepare daily work schedules and allocate tasks efficiently.
• Provide coaching, guidance, and on-the-job training to team members.
• Conduct performance reviews and provide constructive feedback.
• Foster a positive and motivated working environment.

Quality & Brand Standards

• Ensure compliance with hotel SOPs and brand standards (IHG Brand Standards where applicable).
• Follow up on guest complaints and implement corrective actions promptly.
• Monitor cleanliness scores, guest satisfaction results, and inspection reports.
• Support departmental audits and quality assurance inspections.

Inventory & Cost Control

• Monitor housekeeping supplies, linens, uniforms, and guest amenities.
• Assist in inventory counts and stock control.
• Minimize wastage and control departmental expenses.
• Coordinate with suppliers for housekeeping materials when required.

Health, Safety & Security

• Ensure compliance with workplace health and safety regulations.
• Promote safe working practices and proper chemical handling.
• Report maintenance issues and safety hazards promptly.
• Ensure emergency procedures are understood by all team members.

Administrative Duties

• Assist in preparing duty rosters and attendance records.
• Prepare reports on room inspections, productivity, and departmental performance.
• Coordinate with Engineering, Front Office, Laundry, and other departments.
• Participate in departmental meetings and training sessions.
• Ensure guest rooms, public areas, and back-of-house areas meet hotel and brand cleanliness standards.
• Conduct daily inspections of guest rooms and public areas.
• Monitor room status and coordinate with the Front Office for room availability.
• Ensure housekeeping equipment and supplies are maintained and used properly.

Pay: From RM4,500.00 per month

• Health insurance
• Maternity leave
• Meal provided

Ability to commute/relocate:

• Bukit Mertajam: Reliably commute or planning to relocate before starting work (Preferred)