Duty Manager

Jobstreet Malaysia; Iskandar Puteri; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Medical coverage

Training & development

Staff discounts on hotel stays

Job summary

Sunway Hotel Big Box in Iskandar Puteri, Johor, is seeking a Duty Manager to oversee front office and guest services teams, ensuring exceptional service. This full-time role requires managing reservations, check-in/check-out, and guest enquiries while upholding Sunway’s commitment to guest satisfaction.

You’ll monitor occupancy, adjust staffing as needed, analyze performance data, and contribute to process improvements.

Qualifications

• Minimum 3 years of experience in a supervisory or management role within the hospitality industry.
• Strong problem-solving and decision-making skills, with the ability to think quickly and adapt to changing situations.
• Excellent communication and interpersonal skills, with a proven track record of delivering exceptional customer service.
• Proficient in using hotel management software and technology.
• A positive attitude, strong work ethic, and a commitment to teamwork.

Responsibilities

• Overseeing the front desk and concierge operations, including check-in/check-out, reservations, and guest enquiries.
• Addressing and resolving any guest complaints or concerns in a timely and professional manner.
• Monitoring hotel occupancy and staffing levels, and making adjustments as needed.
• Analysing hotel performance data and making recommendations for process improvements.
• Assisting with staff training and development to enhance the customer experience.

Skills

Supervisory experience

Problem-solving

Decision making

Communication skills

Interpersonal skills

Teamwork

Tools

Hotel management software

Job description

As a Duty Manager, you will play a crucial role in ensuring the smooth and efficient operation of our hotel. This full-time position will see you managing the day-to-day activities of the front office and guest services teams, while upholding our commitment to exceptional customer service.

What you’ll be doing

Overseeing the front desk and concierge operations, including check-in/check-out, reservations, and guest enquiries

Addressing and resolving any guest complaints or concerns in a timely and professional manner

Monitoring hotel occupancy and staffing levels, and making adjustments as needed

Analysing hotel performance data and making recommendations for process improvements

Assisting with staff training and development to enhance the customer experience

What we’re looking for

Minimum 3 years of experience in a supervisory or management role within the hospitality industry

Strong problem-solving and decision-making skills, with the ability to think quickly and adapt to changing situations

Excellent communication and interpersonal skills, with a proven track record of delivering exceptional customer service

Proficient in using hotel management software and technology

A positive attitude, strong work ethic, and a commitment to teamwork

About us

Sunway Hotel Big Box is a modern and vibrant hotel located in the heart of Iskandar Puteri, Johor. As part of the Sunway Group, we are dedicated to delivering exceptional hospitality experiences, with a strong focus on innovation, sustainability, and community engagement.

In addition to a competitive salary, employees enjoy benefits such as medical coverage, training and development opportunities, and staff discounts on hotel stays. Our supportive culture and emphasis on work-life balance make us an excellent place to grow your career in hospitality.