ASSISTANT, DISCHARGE

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

KPJ Healthcare Berhad in Malaysia is seeking a Billing / Receivables professional to manage inpatient billing, ensure accurate charges, collect payments, and handle documents for hospital admissions and discharges.

You will work with wards to finalize charges, generate bills, process discounts, and respond to company queries while maintaining compliant records and patient safety standards in a leading private healthcare network.

Qualifications

• Experience in hospital billing and invoicing processes.
• Handling patient payments and guarantee letters.
• Knowledge of hospital information systems.

Responsibilities

• Obtain charge tickets from wards and finalize inpatient bills upon discharge.
• Generate bills and apply discounts; ensure correct charges.
• Collect payments from self-pay patients and guarantors.
• Upload and confirm documents to the portal and follow up guarantee letters.
• Prepare complete bills and respond to inquiries from companies.

Skills

Billing

Patient payments

Documentation

Tools

KCIS

Bed Management System

HITS

Job description

Job Description

1. Responsible for obtaining charge tickets from wards and to finalize inpatient bills upon received all the charges for patients’ discharges.

2. Responsible to generate bill and discount bill (if required). Ensure the correct charges are charged in the bills

3. To collect payment fromself paymentcases and patient using guarantee letter

4. To fax/upload document in portal, confirm received and follow up the final guarantee letters from companies and ensure guarantee letters are obtained before patients are released

5. Prepare the complete bills to credit adminand response to any queries from companies

6. To request top up limit of coverage for patients from company (if exceeded)

7. To update in Bed Management System and excess amount to update in HITS, BO Portal

8. Ensure all the patients’ excess to be collected upon patients’ discharges and guarantee letters are received

9. Call and sendinginfoblastto patient regarding refund and payment notification.

10. Serve with kindness to all patients during their admission to hospital

11. To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations1994:-

• To take reasonable care at work for the safety of yourself and other persons;
• To co-operate with your employer or any other person in the discharge of any duty;
• To wear or use any protective equipment or clothing provided by the employer.
• To comply with any instruction or measure on occupational safety and health

12. Participate actively in any other new service that is introduced.

13. Ensure compliance ofPatientsafetygoals as safety improvement measures recommended by World Alliance for Patient Safety (2008)

14. Ensure the policies onPatientandFamily’s Rights are addressed at alltimes.

15. Ensure all Hospital policies and procedures and Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.

16. Adopt the policies and procedures of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, Malaysian Hospital Accreditation Standards and Joint Commission International Accreditation Standards

17. Any appropriate job assigned by Superio

Job Requirement

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Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.