ASSISTANT, CUSTOMER SERVICE

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 39,000 - 65,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a customer service and order processing professional in Kuala Lumpur to handle hospital requests and coordinate timely order fulfillment.

The role requires 2+ years in customer service or administration, strong communication, and the ability to manage orders with attention to detail. You will work with the Maxisoft system and support daily workflow in a healthcare setting.

Qualifications

• Minimum 2 years of experience in customer service, administrative, or order processing roles.
• Strong communication and relationship-building skills.
• Ability to manage KPIs and dashboards.
• Proactive and reliable with good attention to detail.

Responsibilities

• Handle daily customer and hospital requests professionally.
• Liaise with KPJ hospitals and maintain good relations with hospital reps.
• Coordinate with customers to ensure timely order fulfillment.
• Process and monitor purchase orders per timelines.
• Notify hospital personnel on short‑expiry items and obtain invoicing approval.
• Update order status in the Maxisoft system.
• Follow up on outstanding orders with relevant departments.
• Prepare outstanding order reports and maintain audit-ready records.

Skills

Customer service

Communication

Administrative

Order processing

Education

Diploma in Business Administration / Customer Service

Tools

Maxisoft

Job description

Responsibilities:

• Handle daily customer and hospital requests efficiently and professionally.


• Liaise with KPJ hospitals and maintain good working relationships with hospital representatives.


• Coordinate closely with customers to ensure timely fulfillment of orders.


• Process and monitor purchase orders in accordance with stipulated timelines.


• Notify hospital personnel on short-expiry items and obtain approval prior to invoicing.


• Update order and item status accurately in the Maxisoft system.


• Monitor and follow up on daily and monthly outstanding orders with relevant departments.


• Promote alternative items for outstanding or unavailable orders when applicable.


• Prepare and submit accurate outstanding order reports as required.


• Maintain proper documentation and records for audit and compliance purposes.


• Support customer service operations to ensure smooth daily workflow.


• Monitor consignment stock holding days and assist in inventory follow-up.


• Coordinate with internal departments to ensure prompt order fulfillment.


• Attend to customer enquiries, complaints, and meetings, and assist in coordinating timely resolutions.


• Ensure daily preparation of EDI invoices for KPJ hospitals.


• Assist in resolving stock variance in coordination with relevant departments.

Other Responsibilities:

• To participate actively in any other new service introduced by the organization.


• Comply with Company Policies, Health and Safety Policies.


• Ensure conformance to all policies and procedures of ISO 9001:2015, ISO 14001:2015, OHSAS 18001:2015, GDPMP & ISO 13485:2015.


• Ensure adherence to KPJ's Core Value at all times.


• Ensure adherence to related legal requirements.


• Provide processes that support patients’ and family rights during care regardless of age, race, language, religion, and social status.

Job Requirement:

Education: Minimum SPM / Diploma in Business Administration, Customer Service, or related field.

Knowledge and Experience:

• Minimum 2 years of experience in customer service, administrative, or order processing roles.

Flexible, good communication skills, ability to maintain good relationship with all level of staffs, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, and high integrity. Analytical and data-driven; able to manage KPIs, dashboards, and performance metrics.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.