EXECUTIVE, QUALITY

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a Quality Executive to support the implementation and maintenance of the Quality Management System across its laboratory network. You will coordinate quality activities, manage controlled documents and records, monitor compliance, and stay aligned with accreditation requirements.

The role involves document control, internal audits, training, and delivering quality reporting to drive continuous improvement.

Qualifications

• Manage and maintain the document control system for the laboratory network.
• Ensure proper control, review, approval, and distribution of SOPs, policies, procedures, and quality documents.
• Ensure all documents are updated, standardized, and accessible across branches.

Responsibilities

• Participate and conduct internal audits and inspections to ensure compliance with accreditation and organizational standards.
• Coordinate and support laboratories during external audits and accreditation assessments.
• Monitor and follow up on the corrective actions for audit findings.
• Provide guidance and training to Heads of Laboratory and laboratory staff on document system management.
• Monitor and analyze quality data, including EQA, QIA, IQC, audit findings, incidents, complaints and CAPA, to identify trends, risks and areas for improvement.
• Prepare quality reports and dashboards for management review and support continuous quality improvement.

Job description

The Quality Executive supports the implementation and maintenance of the Quality Management System (QMS) by coordinating quality activities, managing controlled documents and records, monitoring compliance, and supporting continuous improvement initiatives. The role ensures that quality documents are properly reviewed, approved, distributed, implemented, updated, and maintained in accordance with applicable standards, accreditation requirements, and organizational procedures.

JOB DESCRIPTION

Document Control

• Manage and maintain the document control system for the laboratory network.
• Ensure proper control, review, approval, and distribution of SOPs, policies, procedures, and quality documents.
• Ensure all documents are updated, standardized, and accessible across branches.

Audit Activities

• Participate and conduct internal audits and inspections to ensure compliance with accreditation and organizational standards.
• Coordinate and support laboratories during external audits and accreditation assessments.
• Monitor and follow up on the corrective actions for audit findings.

Training & Development

• Provide guidance and training to Heads of Laboratory and laboratory staff on document system management.

Quality Reporting & Documentation

• Monitor and analyze quality data, including EQA, QIA, IQC, audit findings, incidents, complaints and CAPA, to identify trends, risks and areas for improvement.
• Prepare quality reports and dashboards for management review and support continuous quality improvement.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.