ASSISTANT, DIAGNOSTIC IMAGING SERVICES

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

KPJ Healthcare Berhad is seeking an Admin Assistant to support the Diagnostic Imaging Services by handling patient registration, scheduling, and clerical coordination to ensure smooth operations. You will register patients in KCIS/HITS, arrange imaging appointments, maintain records, assist front desk, support billing, and help coordinate reports while upholding confidentiality and data accuracy.

This role requires at least SPM or equivalent and strong communication, multitasking, and teamwork

Qualifications

• Minimum SPM or equivalent.
• Healthcare admin experience preferred.
• Proficient with medical records and scheduling systems.
• Good communication and teamwork.

Responsibilities

• Register patients accurately in KCIS/HITS with complete demographic, clinical, and billing information.
• Schedule imaging appointments and coordinate patient flow efficiently.
• Maintain organized documentation including patient records, imaging requests, and radiology reports.
• Attend to walk-in patients and respond to inquiries with clear information.
• Support billing by verifying payments with cashier and ensuring charges are captured.
• Assist radiographers with coordinating patient movement and safety.
• Dispatch radiology reports/films to clinics and departments promptly.
• Uphold patient confidentiality and data protection policies.
• Ensure data entry accuracy and timely updates of information.
• Monitor scheduling quality and follow up on delays or backlog.
• Coordinate report tracking and distribution to clinicians.
• Update clerical supplies inventory in liaison with Procurement/Admin.

Skills

Patient registration

Appointment scheduling

Front desk communication

Data entry

Clerical coordination

Attention to detail

Multitasking

Teamwork

Confidentiality

Education

SPM or equivalent

Tools

KCIS

HITS

Scheduling systems

Medical records software

Job description

• The Admin Assistant supports the Diagnostic Imaging Services by performing patient registration, appointment scheduling, clerical documentation, frontline communication, and administrative coordination to ensure smooth service operations.

JOB DESCRIPTION

Main Responsibilities

• Register patients accurately in HITS/KCIS or relevant systems, ensuring complete and correct demographic, clinical, and billing information.
• Schedule and coordinate patient appointments for all imaging procedures, ensuring efficient patient flow and optimal resource utilization.
• Maintain organised documentation including patient records, imaging requests, manual registration books, billing slips, and radiology reports.
• Facilitate front desk operations by attending to walk-in patients, responding to enquiries, and providing clear information on procedures, preparation, and waiting times.
• Support billing processes by verifying payments, collaborating with cashier, and ensuring all charges for imaging services are accurately captured.
• Assist radiographers with coordinating patient movement, preparing patients for procedures, and monitoring safety within the waiting area.
• Sort, file, and dispatch radiology reports/films to clinics, wards, and relevant services in a timely manner.
• Comply with patient safety goals, confidentiality requirements, and hospital data protection policies.
• Ensuring accuracy of data entry and all information is updated promptly.
• Monitor appointment scheduling quality and data accuracy, ensuring timely follow-up on delayed reports or imaging backlogs.
• Coordinate report tracking, follow up on pending reports, and ensure timely distribution to clinicians and departments.
• Update inventory of clerical supplies, liaising with Procurement/Admin for ordering forms, labels, and stationery.

Additional Duties and Responsibilities in the Specific Areas

• Perform any other responsibilities as assigned by immediate superior or hospital management.

JOB REQUIREMENTS

Education:

• Minimum SPM or equivalent.

Knowledge and Experiences:

• Admin Assistant: 1–3 years administrative experience (healthcare experience preferred).
• Computer literacy; especially with medical records and scheduling systems.
• Teamwork; ability to collaborate with radiology and administrative staff.
• Multitasking; handling calls, scheduling, and clerical duties simultaneously.
• Communication skills; for interacting with patients and staff.

Personal attributes:

• Professionalism and Integrity; To always maintain patient confidentiality.
• Shows reliability and consistency in attendance and performance.
• Demonstrates ethical behavior in all interactions.
• Time management; Capable of juggling multiple tasks efficiently.
• Prioritizes urgent requests without neglecting routine duties.
• Meets deadlines for reports, scheduling, and documentation.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.