Assistant Centre Manager

Icon Sunsuria Sdn Bhd; Shah Alam; On-site; MYR 90,000 - 130,000; Full time

Job summary

Icon Sunsuria Sdn Bhd is seeking an Assistant Centre Manager to oversee administration and practice management at site level across medical oncology, ensuring efficient operations and high-quality patient services.

You will lead a multidisciplinary team, manage recruitment and training, coordinate rosters, ensure compliance with MoH standards, and drive continuous improvement and accreditation readiness.

Qualifications

• Minimum 5-8 years of management experience in a healthcare setting.
• Proven experience in leading multidisciplinary teams and managing healthcare operations.
• Experience in patient services, healthcare administration, and operational planning.
• Strong understanding of healthcare regulations, quality standards, and accreditation requirements.

Responsibilities

• Lead Administration/Practice Management team at Site and ensure a safe, productive work environment.
• Oversee recruitment, orientation, training and performance reviews of new staff.
• Develop a high performing team through quality performance management.
• Implement effective rosters to manage workloads and meet Site needs.
• Ensure timely patient admission, discharge and outpatient appointment processes.
• Maintain privacy and ensure correct billing and documents handling.
• Drive quality improvement and accreditation readiness with MoH standards.

Skills

Leadership

Team management

Healthcare ops

Patient services

Education

Bachelor's Degree in Healthcare Management, Business Administration, Nursing, or a related field

Job description

The Assistant Centre Manager is responsible for providing effective and efficient management of the administration and practice management functions at site level to deliver high quality administrative services across medical oncology.

Leadership of Administration/Practice Management Function and Team

Lead Administration/Practice Management team members at Site and ensure a safe, supportive and productive work environment

Maintain an understanding of all administration/practice management tasks at site to ensure appropriate day-to-day management of the administration/practice management function

Manage recruitment, orientation, training and performance reviews of new staff

Develop a high performing team through quality performance management

Implement effective rosters to manage workloads and meet the needs of the Site

Provide consistent and transparent communications to all team members

Participate as an active and positive member of the Site Leadership team

Conduct monthly team meetings and facilitate formal communication with team members

Identify service gaps and provide solutions

Work with Operations Manager to identify skills gaps and training needs

Take initiatives to improve workflow and patient services

Operational/Site Management

Ensure a timely and efficient patient admission, discharge and outpatient appointment process

Ensure the maximum utilisation of Site consultation rooms

Establish and review workflow processes and workstation functionality

Ensure Privacy principles are applied on Site

Ensure relevant patient admission/discharge documents are signed

Ensure patient outpatient documents are signed and billing processed accordingly

Provide appropriate assistance and directions to customers

Communicate clearly with wards, units and transport groups

Ensure timely management of insurance claims

Ensure treatment/procedure consent and financial counselling processes are in place

Practice Management Services to Registered Medical Officers

Ensure regular communications are held with onsite RMOs

Maintain consulting room roster to ensure optimal usage

Follow up customer service complaints within 24 business hours with escalation where necessary

Quality

Support the Site's commitment to quality improvement and achievement of Ministry of Health accreditation

Participate in quality-related meetings, committees and audits

Collaborate with the Operations Manager to develop and review the Site Quality Plan

Ensure accurate patient information and data is captured in the clinic management system

Adherence of National Standards

Work in accordance with Ministry of Health requirements and relevant specialist clinic/hospital standards

Play an active role in implementing workflow and practice changes required to meet standards

Requirements:

Bachelor's Degree in Healthcare Management, Business Administration, Nursing, or a related field

Minimum 5-8 years of management experience in a healthcare, hospital, specialist clinic, or oncology setting.

Proven experience in leading multidisciplinary teams and managing healthcare operations.

Experience in patient services, healthcare administration, and operational planning.

Strong understanding of healthcare regulations, quality standards, and accreditation requirements.