Assistant/Business Operations Manager (2 vacancies)

Private Advertiser; Kuala Lumpur; On-site; MYR 72,000 - 110,000; Full time

Benefits offered by this job

Medical outpatient/dental coverage (sp

Job summary

Private Advertiser in Kuala Lumpur is seeking an Assistant/Business Operations Manager to translate operational workflows into clear business requirements and collaborate with our technology team to improve systems and processes. You will document end-to-end workflows, map requirements, and drive continuous improvement using AI tools to boost productivity.

The role requires 2–3 years of experience in operations or business analysis, strong documentation and communication skills, and a proactive

Qualifications

• Must have 2–3 years of experience in operations, business analysis, process improvement, or project coordination, preferably from a technology company.
• Strong ability to break down complex processes into clear, structured steps.
• Excellent documentation, analytical, and problem-solving skills.
• Ability to communicate effectively with business users and developers.
• Practical proficiency with AI tools, including writing effective prompts, refining outputs, and validating results.
• Familiarity with workflow mapping, business requirements, and UAT.

Responsibilities

• Workflow Mapping: Work with operational teams to understand and document end-to-end processes; create step-by-step workflow maps; maintain updated process docs.
• Requirements Gathering: Gather and clarify requirements from business users and stakeholders; translate into logical business requirements for developers.
• Testing and Continuous Improvement: Coordinate and participate in user acceptance testing; identify bottlenecks and usability issues; propose improvements.
• AI-Enabled Productivity: Use AI tools to support workflow analysis and documentation; identify opportunities to simplify repetitive work through AI and automation.

Skills

Operations management

Business analysis

Process improvement

Project coordination

Documentation

Communication

AI tools usage

Workflow mapping

UAT

Tools

AI platforms/tools

Job description

Assistant/Business Operations Manager (2 vacancies)

We are a fast-growing, mid-sized machinery inspection company based in Kuala Lumpur, supporting clients across industries to ensure safety, compliance, and operational reliability. Our team operates with professionalism, speed, and strong collaboration to deliver high-quality inspection services.

About the job

We are looking for someone who can translate operational workflows into clear business requirements and work closely with our technology team to improve systems and processes.

The ideal candidate is analytical, detail-oriented, and skilled in using AI tools to document processes, analyse information and improve productivity. This role connects business operations with technology delivery, ensuring solutions are practical, user-friendly, and aligned with business needs.

Key Responsibilities

Workflow Mapping

Work with operational teams to understand and document end-to-end processes.

Create step-by-step workflow maps covering activities, decision points, responsibilities, and exceptions.

Maintain clear, updated process documentation as workflows evolve.

Requirements Gathering

Gather and clarify requirements from business users and stakeholders.

Translate complex operational steps into logical business requirements that developers can understand and implement.

Resolve requirement gaps and align business users and the technology team on expected outcomes.

Testing and Continuous Improvement

Coordinate and participate in user acceptance testing (UAT) to assess whether solutions meet operational needs.

Identify bottlenecks, unnecessary steps and usability issues during testing and daily operations.

Recommend improvements to screen layouts, user journeys, and system logic.

Communicate issues clearly to the technology team, track resolutions, and validate improvements.

AI-Enabled Productivity

Use AI tools effectively to support workflow analysis, requirements drafting, and documentations.

Identify practical opportunities to simplify repetitive work through AI and automation.

Review AI-generated outputs for accuracy, completeness, and relevance before use.

Skills & experience required:

Minimum 2-3 years of experience in operations, business analysis, process improvement, or project coordination, preferably from a technology company.

Strong ability to break down complex processes into clear, structured steps.

Excellent documentation, analytical, and problem-solving skills.

Ability to communicate effectively with business users and developers.

Practical proficiency with AI tools, including writing effective prompts, refining outputs, and validating results.

Familiarity with workflow mapping, business requirements, and UAT.

A proactive approach to identifying problems and following improvements through to completion.

Experience supporting system implementation or digital transformation projects.

Medical outpatient/dental coverage (includes spouse & children).

Optical and flexible benefits allowance.

Full claimable travel expenses (mileage, toll, parking).

Career progression into senior executive roles in a fast-scaling company.