ADMIN ASSISTANT, WARD ADMINISTRATION

KPJ Seremban Specialist Hospital; Seremban; On-site; MYR 28,000 - 39,000; Full time

Job summary

KPJ Seremban Specialist Hospital is seeking an Admissions Administrator to plan, organize and oversee day-to-day operations of the Admission unit. You will ensure accurate patient data entry, proper documentation, and timely processing of insurance and MCO cases.

Responsibilities include verifying Guarantee Letters, coordinating deposits and co-payments, and ensuring patients are moved to wards efficiently. You will conform to ISO and safety standards and support 5S activities.

Qualifications

• Minimum SPM or certification required.
• At least 1 year of relevant work experience.

Responsibilities

• Plan, organize, and direct day-to-day Admission unit operations.
• Ensure patient data on admission forms is accurate and complete.
• Coordinate insurance/MCO processes and deposits.
• Respond promptly to corporate client queries and complaints.
• Verify and scan Guarantee Letters and related documents.

Skills

Communication

Interpersonal skills

Computer basics

Education

SPM

Certification

Job description

Responsibilities

• To plan, organize, direct, control day to day operations of Admission unit
• To ensure patient’s particulars be entered in the admission forms
• To ensure information patient on admission form are valid and accurate
• To ensure supporting or related documents attached accordingly
• To ensure Patient’s guarantee form be filled-up and signed by relative
• To ensure an efficient service for admission flow on insurances and MCO cases.
• To quickly and courteously response to all Corporate Clients complaints and query
• To ensure that deposit is collected on the admission date and receipt issued immediately and correctly and the related information and co-payment should be informed to patient accordingly
• To ensure that patients be sent to wards within the target set by management
• To monitoring BMS system closely
• To ensure all Guarantee Letter (GL) are verified are valid/accurate and scanned before patient proceeding to get treatment
• To ensure update the initial GL in GL’s system accordingly and accurately
• To checking patient's limit and non-cover item/procedure before patient proceed any surgery/procedure
• To ensure important notes should be inform to respective patient/ person/services accordingly
• To ensure that all insurance form fill up by consultant and Guarantee letter are received within 24 hours
• To perform any other duties as and when required by the management.
• Responsible and accountable to carry out duties as in the Occupational Safety and Health Act Regulations 1994 Conformance to ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007, and/or Hospital Accreditation requirements
• Responsible and accountable to carry out all 5s activities directed by the Management
• To adhere to Standard People Practice (SPP)

Education

Education: Minimum Sijil Pelajaran Malaysia (SPM) or certification needed

Knowledge and Experiences

Knowledge and Experiences: 1 years working experience

Skills & Competencies

Skills & Competencies: Special skills required Good communication and interpersonal skills Basic computer skills

Personal attributes

Personal attributes Knowledgeable and having strong commitment towards job responsibilities Able to work independently and as a team. Positive and resilience

Company

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world‑class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.