Area Manager Retail Operations

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a capable Area Manager for Retail/Outlet Operations. You will drive sales, oversee outlet performance, manage stock, and lead HR activities across outlets to meet KPI targets.

You will supervise outlets, ensure compliance with SOPs, hygiene standards, and labor laws, while coordinating training, promotions, and customer service improvements across markets.

Qualifications

• Minimum Diploma/Degree holder in business related studies or equivalent.
• Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.
• Excellent interpersonal skills and Strong analytical capabilities.
• Good written and verbal communication & presentation skills.
• Self-motivated and result oriented.
• Able to travel.
• Demonstrate fluency in English, both written and spoken.
• Demonstrate knowledge and understanding of the industry/market/customers.

Responsibilities

• Drive sales generating activities to achieve sales target of the assigned outlets.
• Ensure sales collection are in order and bank into company's account.
• To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
• To control all others operating costs i.e outlets expenses and outlet labour cost.
• To perform monthly cash audit check for outlets.
• Ensure outlet achieve good OEA results.
• Ensure compliance by outlets to all set procedures for stock management.
• Proper stock accountability i.e. Stock count, ordering and usage.
• Ensure stock count & wastage within control as per KPI.
• Recruitment of outlet personnel
• To monitor/control on outlet attrition rate.
• Plan appropriate placement of staff
• Provide necessary direction on manpower planning during peak season or when necessary
• Ensure compliance to labor law when handling HR issues
• Ensure all the product are prepared according to SOP
• Ensure outlet compliance to set hygiene standards to prepare safe foods
• Plan and organize necessary training or activities to achieve service standards
• Take corrective action to prevent recurrence of customer complaints
• Ensure proper execution of advertising and promotion activities
• Report the progress and effectiveness to the management
• Improve and monitor customer service
• Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review
• Ensure KPI results are tracked and recorded
• To carry out any reasonable request made by management
• To attend meeting or training session as required by management
• Monitoring pest control and maintenance of the outlets
• Set up new outlet and promotion counter
• Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
• Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
• Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous.

Skills

Interpersonal skills

Analytical capabilities

Written & verbal communication

Self-motivated

Result oriented

Travel readiness

Fluent English

Education

Diploma/degree in business-related studies

Job description

• Drive sales generating activities to achieve sales target of the assigned outlets.
• Ensure sales collection are in order and bank into company's account.

Operations Control

• To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
• To control all others operating costs i.e outlets expenses and outlet labour cost.
• To perform monthly cash audit check for outlets.
• Ensure outlet achieve good OEA results.

Inventory Management

• Ensure compliance by outlets to all set procedures for stock management.
• Proper stock accountability i.e. Stock count, ordering and usage.
• Ensure stock count & wastage within control as per KPI.

Human Resources Management

• Recruitment of outlet personnel
• To monitor/control on outlet attrition rate.
• Plan appropriate placement of staff
• Provide necessary direction on manpower planning during peak season or when necessary
• Ensure compliance to labor law when handling HR issues

Product & Service Quality

• Ensure all the product are prepared according to SOP
• Ensure outlet compliance to set hygiene standards to prepare safe foods
• Plan and organize necessary training or activities to achieve service standards
• Take corrective action to prevent recurrence of customer complaints

Marketing Activities

• Ensure proper execution of advertising and promotion activities
• Report the progress and effectiveness to the management
• Improve and monitor customer service

KPI Monitoring

• Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review
• Ensure KPI results are tracked and recorded

Others

• To carry out any reasonable request made by management
• To attend meeting or training session as required by management
• Monitoring pest control and maintenance of the outlets
• Set up new outlet and promotion counter

Leadership responsibilities

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
• Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
• Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

• Minimum Diploma/Degree holder in business related studies or equivalent
• Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.
• Excellent interpersonal skills and Strong analytical capabilities
• Good written and verbal communication & presentation skills
• Self-motivated and result oriented
• Able to travel
• Demonstrate fluency in English, both written and spoken
• Demonstrate knowledge and understanding of the industry/market/customers

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.