Area Manager Retail Operations

DKSH Group; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

DKSH Group is seeking an Area Manager Retail Operations for Petaling Jaya. You will drive sales, supervise outlet performance, oversee inventory and HR, ensure SOP compliance, and lead marketing efforts to boost customer service and KPI achievement.

Requirements include a diploma/degree in business, 2+ years in F&B retail as an Area Manager, strong English communication, and willingness to travel. This is a full-time, on-site role with DKSH Group.

Qualifications

• Minimum Diploma/Degree holder in business related studies or equivalent.
• Minimum 2 years related experience as Area Manager in F&B retail.
• Excellent interpersonal and analytical capabilities.
• Strong written and verbal communication and presentation skills.
• Able to travel as required and self-motivated.

Responsibilities

• Drive sales generating activities to achieve targets for assigned outlets.
• Supervise PIC performance and manage outlet costs and labour.
• Oversee monthly cash audits and ensure outlets meet KPI targets.
• Recruit outlet personnel and manage staffing plans.
• Ensure product quality and hygiene per SOP.
• Plan promotions, monitor customer service, and report progress to management.
• Cascade KPIs to outlet staff and monitor results.
• Attend meetings and training as required by management.

Skills

Interpersonal skills

Analytical skills

English fluency

Communication skills

Presentation skills

Willing to travel

Education

Diploma/ Degree in business or related

Job description

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Title: Area Manager Retail Operations

Location: Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 241397

Description:

Job Responsibilities

Sales

• Drive sales generating activities to achieve sales target of the assigned outlets.
• Ensure sales collection are in order and bank into company's account.

Operations Control

• To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
• To control all others operating costs i.e outlets expenses and outlet labour cost.
• To perform monthly cash audit check for outlets.
• Ensure outlet achieve good OEA results.

Inventory Management

• Ensure compliance by outlets to all set procedures for stock management.
• Proper stock accountability i.e. Stock count, ordering and usage.
• Ensure stock count & wastage within control as per KPI.

Human Resources Management

• Recruitment of outlet personnel
• To monitor/control on outlet attrition rate.
• Plan appropriate placement of staff
• Provide necessary direction on manpower planning during peak season or when necessary
• Ensure compliance to labor law when handling HR issues

Product & Service Quality

• Ensure all the product are prepared according to SOP
• Ensure outlet compliance to set hygiene standards to prepare safe foods
• Plan and organize necessary training or activities to achieve service standards
• Take corrective action to prevent recurrence of customer complaints

Marketing Activities

• Ensure proper execution of advertising and promotion activities
• Report the progress and effectiveness to the management
• Improve and monitor customer service

KPI Monitoring

• Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review
• Ensure KPI results are tracked and recorded

Others

• To carry out any reasonable request made by management

• To attend meeting or training session as required by management
• Monitoring pest control and maintenance of the outlets
• Set up new outlet and promotion counter

Leadership responsibilities

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
• Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
• Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

• Minimum Diploma/Degree holder in business related studies or equivalent
• Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.
• Excellent interpersonal skills and Strong analytical capabilities
• Good written and verbal communication & presentation skills
• Self-motivated and result oriented
• Able to travel
• Demonstrate fluency in English, both written and spoken
• Demonstrate knowledge and understanding of the industry/market/customers