Area Manager Retail Operations

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 89,000 - 156,000; Full time

Job summary

DKSH Malaysia Sdn Bhd invites an Area Manager to drive sales performance and operational excellence across a portfolio of F&B retail outlets in Malaysia. You will lead multiple outlet teams, ensure SOP compliance, maintain high service and product quality, and deliver sustainable growth through strategic execution.

The role emphasizes strong leadership, people development, and effective cost control, with responsibilities spanning inventory management, recruitment, training, and customer issue

Qualifications

• Minimum Diploma or Degree in Business or a related discipline.
• Minimum 2 years of experience as Area Manager in the F&B retail chain industry.
• Excellent interpersonal and communication skills, with strong presentation abilities.
• Fluency in English with strong written and verbal communication.
• Ability to lead teams, deliver targets, and travel as required.

Responsibilities

• Drive sales-generating activities across assigned outlets to achieve and exceed sales targets.
• Supervise outlet PIC performance to ensure SOP compliance and benchmarks.
• Monitor and control outlet operating costs, including labour costs.
• Ensure outlets achieve strong OEA results through high standards.
• Oversee inventory management, stock counts, ordering, usage and wastage control.
• Lead outlet recruitment, staff placement, and manpower planning.
• Manage HR compliance and labour-law adherence.
• Ensure products prepared per SOPs and hygiene standards.
• Plan and facilitate training programmes for service improvement.
• Address and resolve customer complaints promptly.
• Oversee advertising/promotional activities and report progress.
• Cascade KPIs to PICs and teams; performance reviews.
• Lead and develop Retail/Outlet Operations teams in line with standards.
• Administrative duties including outlet setup, promotions, pest control.

Skills

Team leadership

People management

Analytical skills

English fluency

Education

Diploma or Degree in Business or related discipline

Job description

The Area Manager drives sales performance and operational excellence across a portfolio of Food and Beverage (F&B) retail outlets, leading teams and ensuring the highest standards of service, product quality, and business compliance. This role plays a pivotal part in DKSH's Sales function, overseeing multi-outlet operations and delivering sustainable growth through strong leadership and strategic execution.

What You Will Deliver

• Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
• Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational benchmarks
• Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability
• Ensure outlets consistently achieve strong OEA results through high operational and service standards
• Oversee inventory management including stock count, ordering, usage, and wastage control within Key Performance Indicator (KPI) thresholds
• Lead outlet recruitment, staff placement, and manpower planning to meet operational demands across regular and peak periods
• Monitor outlet attrition rates and ensure full compliance with labour laws in all Human Resources (HR) matters
• Ensure all products are prepared in accordance with SOPs and that outlets comply with hygiene and food safety standards at all times
• Plan and facilitate training programmes and service improvement activities to achieve and sustain customer service standards
• Address and resolve customer complaints through timely corrective action to prevent recurrence and protect brand reputation
• Drive the execution of advertising and promotional activities and report progress and effectiveness to management
• Cascade operations KPIs to outlet PICs and team members through structured goal setting, tracking, and performance review processes
• Lead and develop team members in Retail and Outlet Operations, aligned with DKSH behavioral standards and a culture of continuous learning
• Administrative duties and coordination tasks as required, including new outlet set-up support, promotional counter activation, and outlet maintenance and pest control oversight

What You Bring

• Minimum Diploma or Degree in Business or a related discipline, or an equivalent qualification
• Minimum 2 years of working experience as an Area Manager in the F&B retail chain industry
• Excellent interpersonal skills with strong analytical capabilities
• Strong written and verbal communication and presentation skills with demonstrated fluency in English
• Self-motivated with a results-oriented approach and the ability to lead teams and deliver targets in a dynamic environment
• Sound knowledge and understanding of the industry, market, and customer landscape
• Willingness and ability to travel as required

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.