Area Manager - Kedah

MR DIY TRADING SDN BHD; Kedah; On-site; MYR 100,000 - 167,000; Full time

Job summary

MR DIY TRADING SDN BHD is seeking a Stores Operations Manager to lead multiple stores in Kedah, driving sales, profitability, operational efficiency, and service quality. You will ensure SOP compliance, safety standards, and visual merchandising.

Travel within the zone to coach Branch Managers, implement improvements, monitor KPIs, and report performance to Management. A Bachelor’s degree and 5+ years in retail operations are required.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, Marketing or related field.
• Minimum five years of experience in retail operations, preferably multi-store.
• Strong leadership to manage store teams and drive performance.
• Solid knowledge of SOPs, compliance, and operational standards.
• Track record of improving sales, productivity, and cost efficiency.
• Excellent communication and stakeholder management skills.
• Ability to travel within the assigned zone and work independently.
• Proficient in analyzing sales reports, KPIs, and operations data.

Responsibilities

• Manage and oversee the performance of assigned stores to meet targets.
• Monitor store performance, KPIs, payroll budgets, and expenses.
• Conduct regular store visits to ensure SOP/compliance and safety.
• Lead, coach, and develop Branch Managers to improve performance.
• Develop strategies to enhance efficiency, sales, and loss prevention.
• Identify gaps and implement action plans for improvement.
• Ensure execution of marketing strategies and company initiatives.
• Monitor inventory, stock availability, and shrinkage.
• Monitor competitor activities and market trends.
• Collaborate with departments to plan and monitor projects.
• Prepare and present performance reports to Management.
• Ensure compliance with policies, regulations, licenses.
• Perform other duties as assigned.

Skills

Leadership

Retail operations

SOP knowledge

Sales performance

Analytical skills

Communication

Stakeholder management

Travel readiness

Education

Bachelor’s degree in Business Administration or related field

Job description

Key Responsibilities:

• Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
• Monitor and analyse store performance, sales trends, Key Performance Indicators (KPIs), manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities and drive business performance.
• Conduct regular store visits to ensure compliance with company policies, Standard Operating Procedures (SOPs), operational standards, safety requirements, visual merchandising, cleanliness, service quality, and statutory regulations.
• Lead, coach, and develop Branch Managers by providing leadership, guidance, and direction to improve store performance and operational excellence.
• Develop and implement strategies and process improvements to enhance operational efficiency, sales performance, customer service, store security, and loss prevention.
• Identify operational gaps, business risks, and underperforming stores, and implement action plans to improve operational efficiency, productivity, profitability, and overall store performance.
• Ensure effective execution of marketing strategies, promotional campaigns, company initiatives, and operational projects across assigned stores.
• Monitor inventory management, stock availability, and loss prevention practices to maintain optimum stock levels, minimize shrinkage, and prevent overstocking or understocking.
• Monitor competitor activities, market trends, product and customer demand to identify business opportunities and support operational improvements.
• Collaborate with relevant departments to plan, implement, and monitor operational projects and business improvement initiatives.
• Prepare and present performance reports, including operational incidents, sales performance, high-loss areas, business updates, and recommendations to Management.
• Ensure all assigned stores comply with company policies, local authority regulations, statutory requirements, business licenses, control item licenses, permits, and other operational standards.
• Perform any other duties and responsibilities as assigned by Management from time to time.

Requirements:

• Bachelor's Degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field.
• Minimum 5 years of experience in retail operations, preferably in a multi-store environment.
• Strong leadership skills with the ability to manage store teams and drive operational performance.
• Strong knowledge of retail operations, SOP implementation, and compliance standards.
• Proven experience in driving sales performance, productivity, and cost efficiency.
• Strong analytical and problem-solving skills with the ability to identify gaps and implement improvements.
• Good communication and stakeholder management skills.
• Able to manage multiple priorities and work independently in a fast-paced environment.
• Willing to travel within the assigned zone.
• Proficient in analysing sales reports, KPIs, and operational data.