Arbitration & Logistics Operations Lead

J&T EXPRESS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express is seeking a Logistics Arbitration Executive (Operations) to monitor, consolidate and analyse daily parcel damage data, identifying trends and high-risk points. You will coordinate with Network, Sorting Centre and Arbitration teams to ensure timely case resolution and carry out investigations with evidence verification to determine liability.

Applicants should hold a Bachelor's degree in Logistics Management, Supply Chain Management, Operations Management or Data Analytics, with

Qualifications

• Bachelor-level degree in a relevant field (logistics/SCM/operations/data analytics).
• Experience in logistics, courier services, quality control, arbitration or operations.
• Strong sense of responsibility with risk awareness and data sensitivity.
• Able to work under pressure and manage multiple tasks simultaneously.

Responsibilities

• Monitor, consolidate and analyse daily parcel damage data; identify trends and high-risk points.
• Follow up on damage investigations; ensure SOPs are followed; inspections conducted.
• Flag or intervene in cases of improper parcel packaging.
• Support improvement of damage-related policies, workflows and procedures.
• Coordinate with Network, Sorting Centre and Arbitration teams for timely resolutions.
• Handle parcel damage arbitration cases, including investigations, evidence verification and root-cause analysis; determine liability.

Education

Bachelor's degree in Logistics Management, Supply Chain Management, Operations Management, Data Analytics or a related field

Job description

J&T Express is seeking a Logistics Arbitration Executive (Operations) to monitor, consolidate and analyse daily parcel damage data, identifying trends and high-risk points. You will coordinate with Network, Sorting Centre and Arbitration teams to ensure timely case resolution and carry out investigations with evidence verification to determine liability.

Applicants should hold a Bachelor's degree in Logistics Management, Supply Chain Management, Operations Management or Data Analytics, with