Application Support Specialist

R Systems; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

R Systems in Malaysia is seeking an experienced Windows Application Engineer / Application Support Engineer to support and enhance banking applications. The role covers application development, L3 production support, troubleshooting, tech refresh/migration, security remediation, testing, and coordination with business users and vendors.

You will perform problem investigation and root cause analysis, design and implement solutions, fix code defects, analyze impact of changes, and manage

Qualifications

• 4+ years of strong application technical experience in C++, .NET, or Java.
• Banking/Financial IT environment experience preferred.
• Hands-on in application support, troubleshooting, and root cause analysis.
• Experience with Tech Refresh / application migration / platform upgrades.
• PowerShell or Windows Batch scripting experience.
• Experience with Connect:Direct and Control-M.

Responsibilities

• Provide application enhancement and production support for banking systems.
• Perform problem investigation, root cause analysis (RCA), solution design, development, and implementation.
• Perform code-level defect fixing and application enhancements.
• Analyze system design and perform impact analysis for application changes.
• Support Tech Refresh projects, including migration of applications to newer servers/OS/dbs.
• Perform PowerShell or Windows Batch scripting as required.
• Work with vendors for fixes, enhancements, and implementations.
• Perform L3 Production Support and resolve complex issues.
• Conduct knowledge transfer to Production Support for releases.

Skills

C++

Java

.NET

Windows

Application Support

Production Support

PowerShell

Control-M

Connect:Direct

Tech Refresh

Tools

Control-M

Connect:Direct

PowerShell

Job description

We are looking for an experienced Windows Application Engineer / Application Support Engineer to support and enhance banking applications. The role involves application development, L3 production support, troubleshooting, tech refresh/migration, security remediation, testing, and coordination with business users and vendors.

Key Responsibilities

• Provide application enhancement and production support for banking systems.
• Perform problem investigation, root cause analysis (RCA), solution design, development, and implementation.
• Perform code-level defect fixing and application enhancements.
• Analyze system design and perform impact analysis for application changes.
• Support Tech Refresh projects, including migration of applications from obsolete servers, operating systems, databases, and platforms to newer versions.
• Perform PowerShell or Windows Batch scripting as required.
• Work with Control-M for job scheduling and batch processing.
• Work with Connect:Direct for file transfer activities.
• Perform application security remediation, including Veracode, Vulnerability Assessment (VA), and Penetration Testing (Pentest) findings.
• Identify application risks and implement improvements to mitigate them.
• Engage with business users to understand requirements, change requests, and modifications.
• Prepare functional and technical specifications and other SDM-related documentation.
• Perform Unit Testing, SIT, UAT support, and production cutover coordination.
• Coordinate with vendors for application fixes, enhancements, and implementations.
• Perform Level 3 Production Support and resolve complex technical and functional issues.
• Conduct knowledge transfer to the Production Support team for application releases.

Requirements

• Minimum 4 years of strong application technical experience in C++, .NET, or Java.
• Experience working in a Banking / Financial Services IT environment.
• Hands‑on experience with application support, troubleshooting, and root cause analysis.
• Experience with Tech Refresh / application migration / platform upgrade projects.
• Hands‑on experience with PowerShell or Windows Batch scripting.
• Experience with Connect:Direct and Control-M.
• Strong understanding of application development, testing, deployment, and production support.
• Ability to troubleshoot issues from both technical and functional perspectives.
• Strong analytical and problem‑solving skills.
• Good communication, interpersonal, teamwork, and collaboration skills.
• Ability to work effectively in a fast-paced and high-pressure environment.

Key Skills

Java | .NET | C++ | Windows | Application Support | Production Support | Control-M | Connect:Direct | PowerShell | Tech Refresh

#Hiring #ApplicationSupport #ApplicationEngineer #JavaJobs #DotNetJobs #CPlusPlus #BankingJobs #ITJobs #ProductionSupport #ControlM #ConnectDirect #PowerShell #TechRefresh #MalaysiaJobs