Application IT Support Specialist — Troubleshoot & Optimize

Konica Minolta; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Konica Minolta Business Solutions (M) Sdn Bhd in Petaling Jaya, Selangor, Malaysia, seeks an IT Support Specialist (Application Team) to join the ICT department. This full-time role focuses on delivering essential application support and incident resolution for internal users and clients.

You will install, configure, and maintain application software across diverse platforms, troubleshoot issues, and collaborate with development to escalate complex problems.

Qualifications

• Diploma or Bachelor's degree in IT or related field.

Responsibilities

• Provide first and second-line technical support for application-related issues.
• Diagnose and troubleshoot software applications and identify root causes.
• Install, configure and maintain application software across systems.
• Document support tickets and resolutions.
• Escalate complex issues to development and communicate updates to users.
• Monitor systems and identify performance improvements.
• Conduct user training and guidance on applications.
• Maintain IT security standards and policy compliance.
• Support new applications and upgrades.
• Assist in disaster recovery and business continuity as needed.

Skills

Strong communication

Problem-solving

Multitasking

Customer-service mindset

Security awareness

IT troubleshooting

Education

Diploma or Bachelor's in IT/CS or related

Tools

Ticketing systems

ITSM tools

Windows

Linux

ERP knowledge

CompTIA A+ / MSCA (preferred)

Microsoft Certified Associate (preferred)

Job description

Konica Minolta Business Solutions (M) Sdn Bhd in Petaling Jaya, Selangor, Malaysia, seeks an IT Support Specialist (Application Team) to join the ICT department. This full-time role focuses on delivering essential application support and incident resolution for internal users and clients.

You will install, configure, and maintain application software across diverse platforms, troubleshoot issues, and collaborate with development to escalate complex problems.