Application Analyst Executive

Beacon Hospital; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Beacon Hospital in Malaysia is seeking an IT EMR Support Specialist to provide first-level support for the Electronic Medical Record system for doctors, nurses and staff. You will assist integration with medical devices and healthcare systems, troubleshoot issues, and ensure availability and security of patient data.

The role involves training, documentation, process improvements, and collaboration with vendors to meet KPIs and support hospital operations.

Responsibilities

• Provide first-level support to doctors, nurses, and hospital staff for the Electronic Medical Record (EMR) system.
• Support the implementation and integration of the EMR with medical devices and other healthcare systems, such as vital sign monitors and ECG machines.
• Troubleshoot EMR issues and provide on-site and remote application support.
• Work closely with system vendors to resolve technical and application-related issues.
• Ensure the EMR system is available, reliable, and functioning properly.
• Understand departmental workflows and prepare simple user guides and documentation.
• Work with users to understand requirements for system changes, updates, and reports.
• Identify opportunities to improve hospital processes through automation and system enhancements.
• Conduct EMR training and guide staff on effective system usage and best practices.
• Ensure patient and hospital information is handled securely and confidentially in accordance with relevant policies and regulations.
• Meet department and helpdesk KPIs by providing timely and effective support.
• Assist with other IT, EMR, and system-related projects or tasks as assigned by management.

Job description

Company Description

Beacon Hospital began in 2005 as a dedicated cancer center and has grown into a multidisciplinary hospital featuring eight Centres of Excellence, including cancer, brain and spine, bone and joint, eye, men’s health and urology, women’s health, health screening and wellness, and clinical research. A team of specialized and experienced senior consultants leads these centers, supported by advanced medical technologies and modern facilities. The hospital is committed to providing high-quality, effective, efficient, and compassionate care to patients, their families, and caregivers. Beacon Hospital uses state-of-the-art equipment such as Halcyon Radiotherapy, TrueBeam Radiotherapy, PET and PET/CT scanners, along with services in cardiology, surgery, internal medicine, rehabilitation, and more to deliver comprehensive healthcare

Duties & Responsibilities

• Provide first-level support to doctors, nurses, and hospital staff for the Electronic Medical Record (EMR) system.
• Support the implementation and integration of the EMR with medical devices and other healthcare systems, such as vital sign monitors and ECG machines.
• Troubleshoot EMR issues and provide on-site and remote application support.
• Work closely with system vendors to resolve technical and application-related issues.
• Ensure the EMR system is available, reliable, and functioning properly.
• Understand departmental workflows and prepare simple user guides and documentation.
• Work with users to understand requirements for system changes, updates, and reports.
• Identify opportunities to improve hospital processes through automation and system enhancements.
• Conduct EMR training and guide staff on effective system usage and best practices.
• Ensure patient and hospital information is handled securely and confidentially in accordance with relevant policies and regulations.
• Meet department and helpdesk KPIs by providing timely and effective support.
• Assist with other IT, EMR, and system-related projects or tasks as assigned by management.