APAC Data Center Change & Incident Lead

Vantage Data Centers LLC; Cyberjaya; Presencial; MYR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Vantage Data Centers LLC seeks a Senior Availability Management Analyst to govern APAC Change, Incident, and Problem Management. You will own the end-to-end lifecycle, apply LOR, drive RCA quality, and ensure audit-ready records.

Collaboration with Site Operations, Reliability, and Customer teams is essential to improve resilience across APAC data centres. The role demands consistent documentation, KPI reporting, training, and regional drill leadership, with a focus on preventing customer impact

Formación

• Bachelor’s degree in electrical or mechanical engineering, or a related field.
• 5+ years of experience in critical facilities or data center operations.
• Experience with ITIL-based change management and ServiceNow.

Responsabilidades

• Lead APAC Change, Incident and Problem Management end-to-end across all APAC sites.
• Ensure Level of Risk (LOR) framework applied and incidents correctly prioritised.
• Maintain record hygiene and audit readiness for changes, incidents and problems.

Conocimientos

Change management

Incident management

Problem management

Governance

ITIL

Educación

Electrical/Mechanical engineering degree

Herramientas

ServiceNow

Descripción del empleo

Vantage Data Centers LLC seeks a Senior Availability Management Analyst to govern APAC Change, Incident, and Problem Management. You will own the end-to-end lifecycle, apply LOR, drive RCA quality, and ensure audit-ready records.

Collaboration with Site Operations, Reliability, and Customer teams is essential to improve resilience across APAC data centres. The role demands consistent documentation, KPI reporting, training, and regional drill leadership, with a focus on preventing customer impact