APAC Process Analyst - Indonesian (Invoicing & Vendors)

IBM; Selangor; Remote; MYR 70,000 - 95,000; Full time

Job summary

IBM is seeking a Process Analyst for APAY - APAC who will handle invoice processing, vendor master management, and inquiry resolution across multiple APAC markets. The role requires Indonesian language capabilities and flexibility to work in shifts, supporting global processes from Malaysia (Selangor).

You will interact with stakeholders to secure coding and approvals and drive continuous improvement in Procure-to-Pay operations.

Qualifications

• Experience processing PO and non-PO invoices and posting in ERP/accounting systems.
• Ability to manage vendor master data including modifications and cleansing.
• Strong coordination with business stakeholders to obtain coding and approvals.

Responsibilities

• Record and maintain Purchase Order (PO) and Non-PO invoices while handling requests.
• Process invoices accurately and ensure timely posting in ERP/accounting systems.
• Perform end-to-end Vendor Master activities including vendor modifications, verification, cleansing, and duplicates.
• Collaborate with stakeholders to obtain coding and approvals for invoice processing.
• Investigate and resolve blocked invoices, discrepancies, and payment issues.
• Handle vendor and stakeholder inquiries via email, calls and ticketing systems.
• Ensure compliance with internal controls, audit requirements and Procure-to-Pay policies.
• Support continuous improvement initiatives to enhance operational efficiency and customer experience.

Skills

Invoice processing

Vendor master management

Query resolution

Indexing

Tools

ERP systems

Job description

IBM is seeking a Process Analyst for APAY - APAC who will handle invoice processing, vendor master management, and inquiry resolution across multiple APAC markets. The role requires Indonesian language capabilities and flexibility to work in shifts, supporting global processes from Malaysia (Selangor).

You will interact with stakeholders to secure coding and approvals and drive continuous improvement in Procure-to-Pay operations.