APAC Logistics Specialist: SAP-Driven, Trade Compliance

Align Technology; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Job summary

Align Technology, Inc. is seeking an iTero Logistics Specialist to join the APAC team in Malaysia. You will manage SAP-based order-to-cash processes, coordinate RMA activities, demos, and invoicing with 3PLs, ensuring accurate inventory and on-time delivery across SEA markets.

The role requires strong SAP knowledge, English and Mandarin fluency, and hands-on experience in logistics, customs clearance, and regulatory compliance. Weekend support may be required for quarter-end close.

Qualifications

• BA/BS degree in Business Management, Logistics, Material Planning or Supply Chain or equivalent practical experience.
• At least 5 years of experience in the logistics industry or in a similar role managing logistics service providers.
• Strong knowledge and hands-on of SAP system is essential.
• Knowledge of SFDC is an added advantage.
• Depth knowledge and handling of Excel.
• Basic understanding of supply chain processes including material planning, shipping, import/export, and contract logistics.
• Strong critical thinking, analytical and decision-making skills.
• Fluency in English and Mandarin both written and spoken.
• Basic experience in preparing shipping documentations and export/import declarations will be an added advantage.
• Strong networking in the industry with 3PLs will be an added advantage.
• Be prepared to work on weekends/public holidays in non-working hours if support is required for quarter end closing.

Responsibilities

• Oversee SAP’s Order-to-Cash and Salesforce covering inventory control and distribution management.
• Coordinate RMA return and coordination with local markets for timely returns.
• Coordinate demo assets and sleeves inbound and outbound to designated sites; ensure traceability.
• Process invoices from 3PL, verify billing accuracy and AP payment.
• Monitor and manage freight and logistics partners’ performance for shipping and warehousing.
• Resolve shipping and distribution issues with RCA and CAPA when needed.
• Ensure accurate documentation for inbound/outbound processes including HS code and COO.
• Understand trade compliance and work with Trade Compliance and RA on customs matters.
• Support Systems Roll-out, Go-To-Market Strategy, Regulatory Compliance projects.
• Communicate shipment issues to owners with resolutions.
• Ensure on-time delivery for tracked materials.

Skills

Interpersonal skills

Project management

Problem solving

Communication

Autonomy

Attention to detail

Teamwork

Willingness to learn

Education

BA/BS degree in Business Management, Logistics, Material Planning or Supply Chain

Tools

SAP

SFDC (Salesforce)

Excel

MS Office

Job description

Align Technology, Inc. is seeking an iTero Logistics Specialist to join the APAC team in Malaysia. You will manage SAP-based order-to-cash processes, coordinate RMA activities, demos, and invoicing with 3PLs, ensuring accurate inventory and on-time delivery across SEA markets.

The role requires strong SAP knowledge, English and Mandarin fluency, and hands-on experience in logistics, customs clearance, and regulatory compliance. Weekend support may be required for quarter-end close.