APAC Data Center Availability & Change Leader

VANTAGE DATA CENTERS MALAYSIA SDN. BHD.; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Vantage Data Centers Malaysia Sdn Bhd in Malaysia seeks a Senior Availability Management Analyst to lead APAC Operations Change, Incident and Problem Management, applying LOR framework and driving RCA improvements.

You will partner with Site Operations, Reliability Engineering, and Customer teams across APAC, ensure audit-ready records, and deliver KPI reporting while advancing incident response and problem resolution in a fast-paced data center environment.

Qualifications

• Bachelor’s degree in electrical or mechanical engineering, or a related field.
• 5+ years of experience in critical facilities or data centre operations, with at least 2 years in a change management or governance role.
• Strong understanding of mechanical and electrical infrastructure in mission-critical environments.
• Familiarity with ITIL or similar change management frameworks.
• Knowledge of data centre compliance standards (e.g., ISO, Uptime Institute)
• Experience with ServiceNow or equivalent change management platforms.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work across time zones and cultures in a fast-paced, high-availability environment.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Strong communication and presentation skills, with the ability to convey complex information clearly to various stakeholders.
• Strong organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Attention to Detail and a High level of accuracy in written materials.

Responsibilities

• Lead the implementation and continuous improvement of APAC Operations Change, Incident and Problem Management processes, ensuring alignment with global policies and operational excellence standards.
• Oversee the end-to-end lifecycle of change requests and Problem records, from submission and initiation through approval, execution, root cause analysis and post-event review, across all APAC sites.
• Ensure the Level of Risk (LOR) framework is applied, changes are appropriately categorised, incidents are correctly prioritised, and appropriate mitigation strategies are in place.
• Act as the APAC authority on MOP, SOP and EOP standards, owning procedure quality, structure and governance across all sites. Lead training and coaching that builds site team capability, holds teams to a consistent standard and reduces operational risk.
• Collaborate with Site Operations, Reliability Engineering and Customer teams to ensure clear communication and alignment on change, incident response and Problem investigation activities.
• Maintain accurate records of all changes, incidents and Problems, ensuring documentation and record hygiene meet internal audit, customer and regulatory requirements.
• Monitor Change, Incident and Problem metrics and KPIs to track approval timelines, risk levels, Root Cause Analysis (RCA) service level performance and corrective action closure.
• Ensure RCA review outputs are reviewed for quality, completeness and evidence rigour, with corrective actions tracked through to validated closure.
• Ensure documentation and related training materials are comprehensive, clear, and meet the needs of Operations teams, including incident response and Problem Management guidance.
• Lead the APAC drill program as the regional authority on emergency readiness. Set drill standards, hold site teams accountable and lead training on escalation and EOP processes. Partner with the wider availability team on monthly performance reviews that turn findings into improvements in operational resilience.
• Stay updated on industry best practices and emerging trends in data center Change, Incident and Problem Management, continuously seeking opportunities to enhance processes, tools and reporting capabilities used by the Operations Service Management teams.
• Operate autonomously, making confident, independent decisions in high-pressure and time-critical situations. Stay firm and in control under pressure, take full ownership of outcomes and escalated only when needed.

Skills

ITIL knowledge

Change management

Stakeholder management

Communication skills

Time management

Education

Bachelor’s degree in electrical or mechanical engineering, or related field

Tools

ServiceNow

Job description

Vantage Data Centers Malaysia Sdn Bhd in Malaysia seeks a Senior Availability Management Analyst to lead APAC Operations Change, Incident and Problem Management, applying LOR framework and driving RCA improvements.

You will partner with Site Operations, Reliability Engineering, and Customer teams across APAC, ensure audit-ready records, and deliver KPI reporting while advancing incident response and problem resolution in a fast-paced data center environment.