APAC CX Transformation Leader - Lean Six Sigma & Digital

BAC Asia; Selangor; On-site; MYR 420,000 - 660,000; Full time

Job summary

BAC Asia in Malaysia leads regional customer experience transformation across the full lifecycle, applying Lean and Six Sigma to diagnose processes and map value streams. The role standardizes regional processes with BAC’s CX strategy to boost efficiency and satisfaction.

You will drive digital enablement including CRM, SAP, Navigator, IPL, and AI-enabled innovations while aligning CX activities with global strategy to enhance performance and support growth.

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or related field.
• Minimum 15 years experience in customer experience, operational excellence, or cross-functional PM.
• Hands-on Lean/Six Sigma with Value Stream Mapping (VSM) required; belts preferred.
• Strong CRM and SAP experience; manufacturing/industrial ops preferred.
• Excellent written and spoken English; Mandarin a plus.
• Strong data-driven problem-solving and project leadership.

Responsibilities

• Lead CX metrics management and performance monitoring across lifecycle.
• Identify gaps via Lean/Six Sigma and map value streams to optimize processes.
• Drive end-to-end cycle time reduction and cross-functional projects.
• Oversee digital enablement, AI tools, CRM/SAP rollouts, and regional CX initiatives.

Skills

Lean Six Sigma

Cross-functional collaboration

Analytical problem-solving

English proficiency

Presentation skills

Education

Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or related field

Tools

CRM

SAP

Navigator

IPL

AI tools awareness

Job description

BAC Asia in Malaysia leads regional customer experience transformation across the full lifecycle, applying Lean and Six Sigma to diagnose processes and map value streams. The role standardizes regional processes with BAC’s CX strategy to boost efficiency and satisfaction.

You will drive digital enablement including CRM, SAP, Navigator, IPL, and AI-enabled innovations while aligning CX activities with global strategy to enhance performance and support growth.