APAC Client Operations Director

CBRE; Johor Bahru; On-site; MYR 180,000 - 320,000; Full time

Job summary

CBRE is seeking a Account Management Director in Malaysia to oversee client commitments and department operations, ensuring staff performance and strategic delivery. The role coordinates resources, manages multiple clients, and leads cross-functional project execution within the operations management remit.

The candidate will guide staff hiring, training, and evaluations, align service levels with client expectations, and drive initiatives that advance CBRE's client-focused objectives and

Qualifications

• Supervise employees, oversee training and development, and conduct performance evaluations.
• Coordinate staffing and coaching to enhance team performance.
• Experience in recruiting and retaining talent within a services operations context.

Responsibilities

• Provide formal supervision to employees and monitor training and development.
• Coordinate and manage the team's daily activities, schedules, and deadlines.
• Interact with clients to understand business needs and plan resources accordingly.
• Manage multiple clients and serve as a point of contact for project processes and systems.
• Oversee sales relationships and ensure service quality and issue resolution.
• Lead project processes, scope, plans, and performance timelines.
• Ensure timely delivery of solutions aligned with client objectives and contracts.
• Collaborate with internal and client teams to define project requirements.

Skills

Staff management

Coaching

Performance evaluations

Recruiting

Cross-functional collaboration

Client consultation

Education

Bachelor's degree

Job description

CBRE is seeking a Account Management Director in Malaysia to oversee client commitments and department operations, ensuring staff performance and strategic delivery. The role coordinates resources, manages multiple clients, and leads cross-functional project execution within the operations management remit.

The candidate will guide staff hiring, training, and evaluations, align service levels with client expectations, and drive initiatives that advance CBRE's client-focused objectives and