APAC Brokerage Operations Excellence Lead

Ups Job; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

UPS is seeking a candidate for an APAC brokerage operations role that emphasizes data-driven service performance and continuous improvement. The position focuses on analyzing trends, developing best practices, and aligning service measurements with regional and corporate strategies.

The role requires at least 3 years in a similar capacity within Industrial Engineering and Brokerage, strong English communication, and the ability to coordinate with cross-functional teams to deliver results.

Qualifications

• Minimum 3 years of relevant experience performing in a similar capacity coming from Industrial Engineering and Brokerage background.
• Strong data analysis skill with providing service improvement recommendation capabilities.
• Good command of written and spoken English.

Responsibilities

• Assists in the development of APAC brokerage operations service measurements to align with region and corporate strategies.
• Develops, discovers, shares, trains, and deploys best practices across region to ensure consistent high quality customer services.
• Develops weekly and monthly services’ performance to inform senior management of brokerage service levels, provide service improvement recommendation based on analysis data.
• Gathers performance trend data to work with brokerage operations to determine improvement areas and raise expectations where appropriate.
• Performs integrity audits to ensure UPS meets customer service and visibility objectives.
• Develops services memos, audits operation exception code usages and provide guidelines.
• Monitors processes to adhere to the operating plans and identify any areas of service improvement for review with the operations management.
• Obtains commitments from impacted management to resolve action items and conduct follow-up as needed.
• Provides cluster support for Quality Improvement Process training to ensure training activities support department and business objectives.
• Provides operation supports on investigating cases caused by system or logical issues, works with cross functionals, coordinates and supports Corp initiatives.

Skills

Data analysis

English proficiency

Communication skills

Job description

UPS is seeking a candidate for an APAC brokerage operations role that emphasizes data-driven service performance and continuous improvement. The position focuses on analyzing trends, developing best practices, and aligning service measurements with regional and corporate strategies.

The role requires at least 3 years in a similar capacity within Industrial Engineering and Brokerage, strong English communication, and the ability to coordinate with cross-functional teams to deliver results.