APAC Account Operations Director - Penang

CBRE Asia Pacific; Batu Kawan; On-site; MYR 180,000 - 300,000; Full time

Job summary

CBRE Asia Pacific in Malaysia is seeking an Account Management Director to oversee the department responsible for delivering all client commitments. This role sits within the GWS Segment and focuses on coordinating staff functions and operations to support organizational goals.

The position requires leading by example, supervising and coaching staff, managing multiple client projects, and strengthening relationships with key customers while ensuring contracts and service levels are achieved.

Qualifications

• Bachelor's degree preferred with 8–12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, and retention.
• Ability to lead sensitive, complicated information and set performance expectations.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct evaluations and coaching.
• Coordinate and manage the team's daily activities, set schedules and cross-train staff.
• Interact with clients to understand business needs, build operational plans, and balance client expectations with delivery.
• Manage multiple clients simultaneously, acting as the point of contact for systems and processes.
• Oversee sales relationships with key customers, ensure services and enhancements are carried out.
• Direct the project process, develop plans, assemble teams, and manage timeframes and performance.

Skills

Staff management

Coaching

Mentoring

Performance appraisal

Staff development

Recruitment

Education

Bachelor's Degree

Job description

About The Role

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments.

Job ID
294284

Posted
09-Sep-2026

Service line
GWS Segment

Role type
Full-time

Areas of Interest
Facilities Management

Location(s)
Batu Kawan - Pulau Pinang - Malaysia

About The Role

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments.

This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.
• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.

Service line: GWS Segment