Analyst, IT Operations

FLEXTRONICS TECHNOLOGY (PENANG) SDN BHD; Johor; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Sports (e.g. Gym)

Parking

Attractive Compensation Package

Paid Time Off

Job summary

Flex is seeking an Analyst, IT Operations to manage operational processes ensuring IT services, systems, and infrastructure meet business needs. The role includes incident monitoring, capacity planning, patch management, and automation of IT Ops tasks.

Based in Malaysia, you will work with cross-functional teams to maintain SLAs, implement improvements, and support disaster recovery planning as part of a dynamic hybrid cloud environment.

Qualifications

• Bachelor’s degree or equivalent experience and training.
• 3-5 years of related experience.
• Knowledge of multiple functional technologies and interdependencies.
• Demonstrates project management skills.
• Collaboration skills and passion for technical challenges.

Responsibilities

• Prepare SOPs for day-to-day maintenance of applications and systems.
• Proactively monitor enterprise systems to meet dynamic requirements.
• Ensure backups and retention policies to minimize data loss.
• Establish clear communication with customers, peers and cross-functional teams.
• Propose system enhancements to improve performance and reliability.
• Manage budgets, schedules, and performance requirements.
• Ensure applications are performing, scalable, usable, and available with SLAs.
• Research, design, code, and test new systems and enhancements.
• Install, configure, administer, and maintain business apps and hardware.
• Gather requirements with teams and coordinate system implementation.
• Troubleshoot and resolve user problems quickly and satisfactorily.
• Perform change management and publish performance metrics.
• Ensure data integrity and security across Hybrid Cloud environments.

Skills

Project Management

Collaboration

Technical problem solving

Education

Bachelor’s degree

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Summary:

The “Analyst, IT Operations” will be based in ……., reporting to ……

In this role, you will be In-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs.

Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.

Responsibilities:

• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
• Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Stablish and assure adherence to budgets, schedules, work plans and performance requirements.
• Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.
• Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
• Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.
• Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
• Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
• Perform and track change management and publish performance metrics. of these teams.
• Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.

Qualifications:

• Typically requires a Bachelor’s degree or equivalent experience and training.
• Ideally requires a minimum of 3-5 years of related experience.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• Project Management
• Collaboration skills and passion for technical challenges and operations support.
• Different IT Analyst position may require different knowledge of application, skillset, or tool. Having ability to learn and adopt with fast execution, solve problem through applying best-in-class tools and methodology, and ability to drive and work as a team for success should be considered as general requirement.

Job Category

IT

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email @flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Building on our more than 50-year history with a clear purpose, mission, and vision, Flex is the advanced end-to-end manufacturing partner of choice, helping market-leading brands across a diverse set of industries design, build, deliver, and manage products that improve the world.

Through the collective strength of a global workforce across 30 countries, and responsible, sustainable operations, Flex supports our customers’ entire product lifecycles with leading design and engineering, supply chain, manufacturing, post production and post-sale capabilities in every major region.

Building on our more than 50-year history with a clear purpose, mission, and vision, Flex is the advanced end-to-end manufacturing partner of choice, helping market-leading brands across a diverse set of industries design, build, deliver, and manage products that improve the world.

Through the collective strength of a global workforce across 30 countries, and responsible, sustainable operations, Flex supports our customers’ entire product lifecycles with leading design and engineering, supply chain, manufacturing, post production and post-sale capabilities in every major region.

Perks and benefits

• Medical
• Miscellaneous allowance
• Dental
• Sports (e.g. Gym)
• Parking
• Attractive Compensation Package
• Paid Time Off