Specialist, Market Outreach(night shift)

S&P Global, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global, Inc. in Kuala Lumpur is seeking an Enterprise Marketing Sales Development Representative to qualify inbound leads and convert them into opportunities.

You will work within a centralized SDR team, using Salesforce and enablement tools to drive efficient lead progression. Responsibilities include handling multi-channel inquiries, researching accounts, and collaborating with marketing and sales teams to ensure seamless handoffs and KPI-driven performance.

Qualifications

• Excellent communication and some sales development experience.
• Business/marketing/sales degree (Bachelor or Master).
• Willing to work in the AMER shift (10 PM–7 AM).
• Critical thinking and rapid decision making.
• Experience exceeding KPI targets in quota-based roles.

Responsibilities

• Manage inbound inquiries from calls, chats, and web forms to optimize lead conversion.
• Use Salesforce and sales enablement tools to track and engage leads through qualification.
• Conduct account research and strategic questioning to map S&P Global solutions across divisions.
• Collaborate with Enterprise Marketing SDRs to hand off qualified opportunities.
• Monitor metrics like conversion rates and response times to improve efficiency.
• Route non-sales inquiries to internal teams while maintaining customer experience.
• Make 100+ outreach activities daily including cold calls and emails.

Skills

Excellent communication

KPI driven

Bilingual (Chinese/German)

Education

Business/ Marketing/ Sales degree

Tools

Salesforce

Job description

About the Role:

Grade Level (for internal use):

08

About the Role:

The Team:

The Enterprise Marketing Sales Development Representative (SDR) team is a centralized sales development organization focused on operational excellence. Reporting to the Enterprise Marketing organization, the team specializes in inbound lead qualification and conversion optimization, helping turn prospective customer interest into meaningful sales opportunities.

Our dynamic and collaborative team is made up of skilled professionals who work together to generate revenue and pipeline, contributing directly to the broader success of the organization.

Responsibilities and Impact:

• Manage and prioritize inbound inquiries from multiple channels including calls, chats, and web form requests to ensure timely response and optimal lead conversion
• Utilize multiple CRM systems (Salesforce) and sales enablement tools to effectively track, manage, and engage with leads through the qualification process
• Conduct thorough account research and employ strategic questioning techniques to qualify leads and determine appropriate S&P Global solutions across all business divisions
• Collaborate closely with other Enterprise Marketing Sales Development team to ensure seamless handoff of qualified opportunities to appropriate sales teams
• Monitor and analyze key performance metrics including conversion rates and response times to continuously improve lead qualification efficiency
• Identify and appropriately route non-sales inquiries to relevant internal teams while maintaining positive customer experience
• Make cold calls and send outreach emails to various buying groups of target accounts. Manage at least 100 activities a day.

What We’re Looking For:

• Driven individual with a can do attitude.
• Humility and willingness to learn.
• Professional, ethical and fits into the S&P Global people first culture.
• Flexible to accommodate critical business needs.

Basic Required Qualifications:

• Excellent communication skills with some experience in sales development/ business development.
• Business/ marketing/ sales degree (bachelors or masters)
• Willing to work in the AMER shift.(10PM-7AM)
• Critical thinking- Ability to think on the go and rapid decision making.
• Has experience exceeding KPI’s in quota based roles.

Additional Preferred Qualifications:

• Bilingual in any Asian / European languages. Preferably Chinese/ German.
• Knowledge on CRM tools such as salesforce, etc.
• Understanding on Market factors, Macro economic trends to drive contextual conversations.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal

Job ID: 331517

Posted On: 2026-09-11

Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia