Airport Passenger Mobility & Operations Lead

Malaysia Airports; Sepang; On-site; MYR 180,000 - 540,000; Full time

Job summary

Malaysia Airports is seeking a senior leader to oversee the passenger mobility ecosystem across KLIA, providing strategic and systems leadership to optimise movement and resilience.

You will coordinate Aerotrain, ITT, buggy services, and other mobility infrastructure, drive service recovery during disruptions, and steer data-driven improvements with senior stakeholders across airlines and authorities.

Qualifications

• Minimum 10 years' experience in airport operations, terminal operations, passenger services, or related environments.
• Proven track record in passenger flow management and incident response within a 24/7 environment.
• Experience coordinating across airlines, ground handlers and authorities.

Responsibilities

• Lead Passenger Mobility Strategy development and governance for KLIA terminals.
• Oversee mobility operations including Aerotrain interfaces, ITT, and transfer services.
• Drive service recovery, resilience planning, and contingency execution during disruptions.
• Lead adoption of smart mobility, analytics, and AI-enabled monitoring to improve passenger movement.
• Coordinate cross-functional teams and stakeholder communications to optimise transfers and accessibility.

Skills

Leadership

Strategic planning

Stakeholder management

Data-driven analysis

Crisis management

Operations oversight

Job description

Malaysia Airports is seeking a senior leader to oversee the passenger mobility ecosystem across KLIA, providing strategic and systems leadership to optimise movement and resilience.

You will coordinate Aerotrain, ITT, buggy services, and other mobility infrastructure, drive service recovery during disruptions, and steer data-driven improvements with senior stakeholders across airlines and authorities.