Airport Terminal Operations Lead

Malaysia Airports; Sepang; On-site; MYR 36,000 - 60,000; Full time

Job summary

Malaysia Airports is seeking an Admin-Operations Officer to oversee terminal operations and facilities management at the Sepang site. The role requires coordinating with multiple agencies to ensure passenger flow and service reliability.

You will supervise operations staff, liaise with the AODM, and compile operational reports while maintaining IMS compliance. Open to diploma graduates with strong interpersonal and problem-solving skills.

Qualifications

• Diploma holders only.
• Diploma programs include Airport Operations Management, Aviation Management, Hospitality/Tourism, Business Administration, Operations Management.

Responsibilities

• Monitor operations within the terminal and coordinate with agencies to ensure smooth passenger flow.
• Ensure facilities are serviceable and properly maintained; act on reported faults.
• Coordinate with agencies for events, crises, or emergencies.
• Supervise terminal operations staff within your jurisdiction.
• Liaise with AODM on airport status and report generation on operations and facilities.
• Attend meetings on behalf of Duty Executives/Terminal Manager when absent.
• Monitor VIP room management per SOP and service standards.
• Oversee service contractors to ensure contract compliance.
• Handle all complaints or feedback professionally.

Skills

1–3 years experience

Airport terminal operations

Customer service

Facilities management

Contractor oversight

Interpersonal communication

Education

Diploma in Airport Operations Management

Diploma in Aviation Management

Diploma in Hospitality/Tourism

Diploma in Business Administration

Diploma in Operations Management

Job description

Malaysia Airports is seeking an Admin-Operations Officer to oversee terminal operations and facilities management at the Sepang site. The role requires coordinating with multiple agencies to ensure passenger flow and service reliability.

You will supervise operations staff, liaise with the AODM, and compile operational reports while maintaining IMS compliance. Open to diploma graduates with strong interpersonal and problem-solving skills.