Airfreight Control Tower Lead - Global Ops

AGENSI PEKERJAAN PRIDE PROFESSIONAL SDN. BHD.; George Town; On-site; MYR 60,000 - 100,000; Full time

Job summary

PridePRO is recruiting an Airfreight Control Tower Specialist to oversee end-to-end air freight operations from Bayan Baru, Penang. You will coordinate shipment milestones, monitor KPIs, and collaborate with carriers and global partners to ensure timely and compliant shipments.

This role includes shift rotation and requires strong communication and teamwork. The ideal candidate has at least 1 year in airfreight customer service or logistics, with a proactive mindset and the ability to work under

Qualifications

• Minimum 1 year of experience in airfreight customer service or air logistics
• Solid understanding of freight processes, documentation, and transport arrangements
• Strong communication and interpersonal skills
• Detail-oriented, proactive, and able to thrive under pressure in a fast-paced environment
• A team player with strong collaboration skills and the ability to work independently

Responsibilities

• Serve as the central control point for all assigned airfreight shipments, ensuring full operational visibility
• Monitor shipment milestones proactively and ensure on-time departure and arrival performance
• Coordinate with operations teams, air carriers, overseas offices, and service providers for seamless execution
• Manage exceptions, identify delays, and implement corrective actions to minimize disruption
• Ensure accurate documentation, data entry, and compliance with SOPs and customer requirements
• Prepare and analyze KPI reports, dashboards, and customer metrics
• Conduct root cause analysis for service deviations and support improvement initiatives
• Maintain proactive communication with stakeholders regarding shipment status and updates
• Support strategic planning and optimization of airfreight flows as needed
• Perform any other duties assigned by management

Skills

Communication

Interpersonal skills

Detail-oriented

Team player

Job description

PridePRO is recruiting an Airfreight Control Tower Specialist to oversee end-to-end air freight operations from Bayan Baru, Penang. You will coordinate shipment milestones, monitor KPIs, and collaborate with carriers and global partners to ensure timely and compliant shipments.

This role includes shift rotation and requires strong communication and teamwork. The ideal candidate has at least 1 year in airfreight customer service or logistics, with a proactive mindset and the ability to work under