Booking Reservation - Cantonese Speaking (Malaysia)

CB Talents SP; Kuantan; On-site; MYR 24,000 - 42,000; Full time

Job summary

CB Talents SP is seeking a Cantonese-speaking Booking Reservations associate in Malaysia. The role supports guests with reservations, inquiries, and special requests, requiring strong communication in Cantonese and English.

You will work in a fast-paced, diverse team environment and contribute to guest satisfaction by coordinating with hotels and handling requests efficiently.

Qualifications

• Fluent in English & Cantonese.
• Fresh graduates are welcome to apply.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry (preferred).

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrange special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Cantonese

English

Customer service

Job description

Job Openings Booking Reservation - Cantonese Speaking (Malaysia)

About the job Booking Reservation - Cantonese Speaking (Malaysia)

We're looking for a Cantonese-Speaking Booking Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

Working Hours

• Rotational shift (24/7)

Key Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

What We're Looking For

• Fluent in English & Cantonese
• Fresh graduates are welcome to apply
• Good problem-solving skills
• Responsible and able to work independently
• Customer-oriented attitude
• Experience in customer care, internet, or hotel industry (preferred)

Why Join Us?

Be part of a diverse, international environment where your skills make a real impact. Grow your career while working alongside a supportive and energetic team.