Air Freight Billing & Operations Specialist

Deutsche Post; Sepang; On-site; MYR 48,000 - 84,000; Full time

Job summary

DHL Global Forwarding in Malaysia seeks an organized logistics professional to manage documentation, billing, and operational support. You will collaborate with Operations, Customer Service, and Finance to ensure accurate export documentation and on-time invoicing, while supporting process improvements and team onboarding.

Ideal candidates hold a diploma/degree in logistics or related fields, with at least 1 year in freight forwarding or export documentation.

Qualifications

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies.
• Experience in freight forwarding, logistics, export documentation, billing or related operations.
• Detail-oriented with strong accuracy and quality focus.
• Proficient in Excel; CW1 or logistics software experience is a plus.

Responsibilities

• Prepare, verify, and process export shipping documents accurately and on time.
• Ensure shipment costing and customer invoicing are completed accurately and timely.
• Maintain documentation records and filing systems.
• Review documentation for compliance with customer, carrier and regulatory requirements.
• Support continuous improvement of documentation and billing processes.
• Coordinate with internal teams and external stakeholders for shipment execution.
• Investigate and resolve operational exceptions while updating relevant parties.
• Monitor daily shipments and ensure documentation is submitted on schedule.
• Prepare operational and billing reports as required.
• Support onboarding and training of new team members and interns.
• Promote a positive, collaborative working environment.

Skills

Detail-oriented

Analytical skills

Communication skills

Stakeholder management

Independent worker

Multi-priority handling

Education

Diploma or Degree in Logistics/Transportation/Business Studies

Tools

Cargowise CW1

Microsoft Excel

Job description

DHL Global Forwarding in Malaysia seeks an organized logistics professional to manage documentation, billing, and operational support. You will collaborate with Operations, Customer Service, and Finance to ensure accurate export documentation and on-time invoicing, while supporting process improvements and team onboarding.

Ideal candidates hold a diploma/degree in logistics or related fields, with at least 1 year in freight forwarding or export documentation.