AIOps Engineer — AI-Driven IT Ops & Automation

Razer Merchant Services Sdn. Bhd.; Shah Alam; On-site; MYR 90,000 - 150,000; Full time

Job summary

Razer Merchant Services Sdn. Bhd. is seeking an AIOps Engineer to transform IT operations through AI, ML, data analytics, and RPA.

You will architect automated solutions, deploy ML models, and develop real-time dashboards to monitor operational metrics across backend, infrastructure, and finance teams. The role requires 3+ years experience, strong Python/ML skills, and hands-on with cloud, containers, and data pipelines.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 3+ years of relevant experience in AI/ML or IT operations.
• Proficiency in Python and at least two frameworks.
• Experience with data prep, model training, and big data analytics.

Responsibilities

• Architect and implement AI/ML algorithms to boost IT ops efficiency.
• Develop scalable AI platforms for predictive analytics.
• Deploy ML models for automated incident resolution and ops intelligence.
• Build dashboards for real-time monitoring of key metrics.
• Collaborate with cross-functional teams to integrate AI, data analytics, and RPA.

Skills

Python

SQL

AI/ML

Big Data

RPA

Docker

Cloud (AWS/Azure)

Git

Education

Bachelor's degree in CS/IT or related field

Tools

Kafka

Jupyter

Kubeflow

LangGraph

Transformers/Hugging Face

Job description

Razer Merchant Services Sdn. Bhd. is seeking an AIOps Engineer to transform IT operations through AI, ML, data analytics, and RPA.

You will architect automated solutions, deploy ML models, and develop real-time dashboards to monitor operational metrics across backend, infrastructure, and finance teams. The role requires 3+ years experience, strong Python/ML skills, and hands-on with cloud, containers, and data pipelines.