AIOps Engineer

Razer Merchant Services Sdn. Bhd.; Shah Alam; On-site; MYR 90,000 - 150,000; Full time

Job summary

Razer Merchant Services Sdn. Bhd. is seeking an AIOps Engineer to transform IT operations through AI, ML, data analytics, and RPA.

You will architect automated solutions, deploy ML models, and develop real-time dashboards to monitor operational metrics across backend, infrastructure, and finance teams. The role requires 3+ years experience, strong Python/ML skills, and hands-on with cloud, containers, and data pipelines.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 3+ years of relevant experience in AI/ML or IT operations.
• Proficiency in Python and at least two frameworks.
• Experience with data prep, model training, and big data analytics.

Responsibilities

• Architect and implement AI/ML algorithms to boost IT ops efficiency.
• Develop scalable AI platforms for predictive analytics.
• Deploy ML models for automated incident resolution and ops intelligence.
• Build dashboards for real-time monitoring of key metrics.
• Collaborate with cross-functional teams to integrate AI, data analytics, and RPA.

Skills

Python

SQL

AI/ML

Big Data

RPA

Docker

Cloud (AWS/Azure)

Git

Education

Bachelor's degree in CS/IT or related field

Tools

Kafka

Jupyter

Kubeflow

LangGraph

Transformers/Hugging Face

Job description

Joining Razer

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

AIOps Engineer will implement the transformation of IT operations through the strategic application of Artificial Intelligence (AI), Machine Learning (ML) Big Data analytics and Robotic Process Automation (RPA). This critical role involves architecting and deploying cutting-edge automated solutions, including intelligent tools for actionable insights, leveraging technologies such as leading RPA platforms, advanced machine learning algorithms, and robust data analysis frameworks. AIOps Engineer will be a driving force for innovation, pioneering new approaches and technologies to enhance the performance and agility of backend, infrastructure, operational, and finance teams.

• Architect and implement AI/ML algorithms to boost IT operational efficiency and resilience.
• Develop scalable AI platforms for predictive analytics and proactive system optimization.
• Deploy machine learning models for automated incident resolution and operational intelligence.
• Build advanced data analytics system to extract actionable insights from big data.
• Create interactive dashboards for real-time monitoring of key operational metrics and trend analysis.
• Formulate data strategies to maximize value and drive continuous IT improvement.
• Identify and implement RPA solutions to automate repetitive tasks and streamline workflows.
• Collaborate with cross-functional teams to integrate AI, data analytics, and RPA for enhanced IT operations.
• Demonstrate strong interpersonal and communication skills to effectively engage both technical and non-technical stakeholders.
• Flexibly adapt to additional tasks and evolving priorities, ensuring alignment with organizational goals.

Requirements

• Bachelor's degree in Computer Science, IT, or a related field; 3+ years of relevant experience.
• Proficiency in at least two programming languages/frameworks (e.g., Python with Django, PHP with Laravel, or LangGraph for AI orchestration).
• Expertise in data preparation, model training, and big data analytics using tools such as Kafka, Anaconda, and Jupyter Lab.
• Strong experience with advanced AI/ML techniques, including LLM fine-tuning, reinforcement learning, and generative AI frameworks (e.g., Hugging Face Transformers, LangChain).
• Experience with vector databases and retrieval-augmented generation (RAG) techniques for AI-driven applications.
• Hands-on experience with RPA technologies (e.g., Automation Anywhere 360, RPA Bot frameworks) and AI/ML solution development.
• Solid experience with relational and NoSQL databases (e.g., MySQL, MariaDB, CouchDB, Redis) and SQL.
• Familiarity with version control (Git), Agile methodologies, and CI/CD pipelines.
• Experience with cloud platforms (e.g., AWS, Azure) and containerization technologies (Docker).
• Exposure to AIOps practices, including model deployment, monitoring, and automated retraining using tools like MLflow, Kubeflow, or Vertex AI.
• Strong analytical, problem-solving, and communication skills, with a proven ability to collaborate effectively in cross-functional teams.
• Ability to work independently, manage multiple projects, and adapt in a dynamic environment.

Pre-Requisites

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?

At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming. As gaming evolves, so does the ecosystem that powers it: hardware, software and services.

Guided by our mission "For Gamers. By Gamers.", we create cutting-edge products and experiences that define the ultimate gameplay. Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry. At Razer, you won’t just witness this evolution; you’ll help drive it.

Joining Razer means being part of a global mission to bring gamers closer to the games they love. Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross-culture environment. The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem-solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights.

Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.

Equal Opportunity Employer

At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed — including for disability or religious practices — so every team member can perform and contribute at their best.