AI Moderation Quality Specialist

Itcan Pte. Limited; Selangor; On-site; MYR 22,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking a Content Quality Reviewer to review and validate AI-generated content moderation decisions against established policies and quality standards. You will identify inaccuracies and ensure appropriate outcomes across text, images, and videos in a fast-paced setting at Petaling Jaya, Selangor.

The role requires strong English and Bahasa Malaysia proficiency, with 6 months to 1 year in moderation preferred and immediate or near-immediate availability.

Qualifications

• 6 months – 1 year of experience in Content Moderation or a related field is preferred.
• Fresh graduates with a Bachelor's Degree in any field are welcome to apply.
• Mandatory: Strong proficiency in English is required, including reading, writing and speaking.
• Mandatory: Strong proficiency in Bahasa Malaysia is required, including reading, writing and speaking.

Responsibilities

• Review content moderation decisions generated by AI against established policies and guidelines.
• Evaluate whether AI-generated moderation outcomes are accurate, appropriate and consistent.
• Identify incorrect, inconsistent or potentially missed moderation decisions.
• Review different types of user-generated content, including text, images, videos and other digital content.
• Validate AI classification, labeling and enforcement decisions and make corrections where required.
• Identify potentially harmful, sensitive, inappropriate or policy-violating content.
• Escalate complex or high-risk cases according to established procedures.
• Provide accurate feedback and documentation relating to AI moderation performance.
• Maintain accuracy and consistency when reviewing high volumes of content.
• Meet required quality, productivity and turnaround-time targets.
• Keep up to date with content policies, moderation guidelines and AI review standards.
• Handle sensitive content professionally and maintain confidentiality.

Skills

English

Bahasa Malaysia

Analytical thinking

Education

Bachelor's degree

Job description

Jora Malaysia is seeking a Content Quality Reviewer to review and validate AI-generated content moderation decisions against established policies and quality standards. You will identify inaccuracies and ensure appropriate outcomes across text, images, and videos in a fast-paced setting at Petaling Jaya, Selangor.

The role requires strong English and Bahasa Malaysia proficiency, with 6 months to 1 year in moderation preferred and immediate or near-immediate availability.