AI Enablement Product Ops Engineer

Grab; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Job summary

Grab is seeking a Senior Product Operations Specialist, AI Enablement, to own the technical layer of Product Operations. You will identify automation opportunities, build tooling, and maintain data systems to reduce manual overhead for product teams across Southeast Asia.

You will partner with engineers as a technical peer, define data schemas, and shape the automation roadmap while coaching others in problem scoping and solution design.

Qualifications

• 5–7 years of experience in a technical role with exposure to product or operational contexts.
• Strong analytical and problem-solving skills to interpret complex data and translate insights into actionable recommendations.
• Hands-on proficiency in Python and SQL; comfortable writing scripts, building API integrations, and automating workflows.
• Excellent project management and stakeholder management capabilities.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Enough system-level thinking to own a technical roadmap and explain choices to non-technical stakeholders.
• Demonstrated ability to work collaboratively across functional teams in a matrix environment.
• Experience with change management and process implementation.

Responsibilities

• Identify sources of operational friction across the product organisation through discovery conversations with product managers and engineers, and assess which processes are repetitive and structured enough to automate.
• Build and maintain automation tooling—scripts, integrations, and lightweight internal tools that remove manual overhead from product workflows.
• Own the technical integrity of the data and knowledge systems that Product Ops relies on—defining data schemas and field-level specifications, building validation and monitoring tooling, and diagnosing system-level problems at source rather than escalating symptoms.
• Work closely with engineers across product teams as a technical peer—understanding constraints, proposing solutions that fit how those teams work, and defining data schemas and field-level specifications that engineering teams can implement directly.
• Own the technical automation roadmap for Product Ops, deciding what to build, sequencing priorities, and balancing impact against complexity.
• Provide technical direction and coaching on problem scoping and solution design to the team.

Job description

Grab is seeking a Senior Product Operations Specialist, AI Enablement, to own the technical layer of Product Operations. You will identify automation opportunities, build tooling, and maintain data systems to reduce manual overhead for product teams across Southeast Asia.

You will partner with engineers as a technical peer, define data schemas, and shape the automation roadmap while coaching others in problem scoping and solution design.