AI Enablement Manager

WIZ.AI; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

WIZ.AI in Malaysia is seeking a results-driven professional to design and deliver AI Talkbot solutions for large enterprise clients. You will lead presales discussions, shape solution scope, and coordinate cross-functional teams to ensure successful on-site delivery.

This role emphasizes customer success, managing change requests, training, and ongoing adoption analysis to minimize churn and maximize value.

Qualifications

• Experience in consulting, account management, software project management or solution-related work.
• Strong ability to create value for customers and quickly understand the product and customer systems.
• Excellent communication with customers, partners and internal teams.

Responsibilities

• Handle end-to-end customer journey from presales requirements gathering to delivery and success.
• Design AI Talkbot solutions for large enterprise customers and align capabilities with customer needs.
• Define scope and interface between company products and customer systems.
• Lead project management for delivery and on-site integration.
• Maintain regular client engagement through quarterly reviews and product training.
• Manage change requests and incident responses per SLA.
• Analyze usage data and metrics to improve product adoption and prevent churn.
• Identify gaps between expectations and performance and mobilize resources for optimization.
• Upsell based on customer fit and growth stage.

Skills

Consulting

Account management

Software project management

Solution design

Customer engagement

Education

Degree in Business Management/Technology

Job description

Are you passionate about AI, customer experience, and creating smarter conversations? Join our team and be part of building and improving AI-powered Talkbot solutions on the WIZ AI Talkbot Platform.

Key Responsibilities

To handle the end-to-end customer journey from presales requirements gathering and solution design, to the project delivery and subsequent customer success and maintenance, as follows:

• Design AI Talkbot solutions for large enterprise customers, aligning product capabilities with customer business needs to highlight value and secure buy-in.
• Define product and service scope, establishing clear boundaries for solution integration, customization, and the interface between the company's products and customer systems.

Solution Delivery:

• Lead project management for delivery and on-site integration projects, including requirement communication, project planning, team coordination, progress promotion, leadership, and risk management until final delivery.

Customer Success:

• Maintain regular client engagement through quarterly business reviews and product training.
• Manage change requests and incident responses per SLA, utilizing product and client business knowledge for effective problem-solving.
• Analyze usage data and business metrics to enhance product adoption and prevent churn.
• Identify and address gaps between client expectations and solution performance, mobilizing internal resources or leading optimization efforts as needed.
• Understand customer needs and conduct upselling based on customer fit and growth stage.

Key Requirements

• Degree in Business Management, Technology, or related fields;
• Experience in consulting, account management, software project management or solution-related work;
• Prior experience and understanding of fintech, banking, telecommunications or martech industries, or enterprise service or enterprise sales experience would be a plus;
• Strong sense of creating value for customers, excellent systematic and logical thinking ability, can quickly understand the product and the customer's original business system;
• Strong communications with customers, partners and internal cross-department

This is a great opportunity to gain hands-on experience in AI, conversational technology, customer solutions, and Talkbot development while working closely with project teams and customers.

If you’re curious about AI, enjoy solving problems, and have a strong interest in how people communicate with technology, we’d love to hear from you!