AI-Driven Fraud Operations Analyst

Gen Digital Inc.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Gen Digital Inc. is hiring a Fraud Operations Analyst in Kuala Lumpur to monitor and investigate potentially fraudulent activity across payment channels.

You will analyze account behavior, review disputes, and identify emerging fraud risks to protect customers and the platform. You will collaborate with Risk, Data Science, Product, and Customer Care to enhance detection capabilities and leverage data-driven and AI-powered solutions.

Qualifications

• Bachelor’s degree in a quantitative, analytical, business, or related field.

Responsibilities

• Review and investigate fraud-related queues across various channels and transactions.

Skills

Analytical thinking

Problem solving

Written communication

Verbal communication

Attention to detail

Independent work

Time management

Cross-functional collaboration

Education

Bachelor’s degree in a quantitative or related field

Tools

SQL

Excel

Data analysis

Automation tools

AI-powered solutions

Job description

Gen Digital Inc. is hiring a Fraud Operations Analyst in Kuala Lumpur to monitor and investigate potentially fraudulent activity across payment channels.

You will analyze account behavior, review disputes, and identify emerging fraud risks to protect customers and the platform. You will collaborate with Risk, Data Science, Product, and Customer Care to enhance detection capabilities and leverage data-driven and AI-powered solutions.