Fraud Ops Analyst: Growth & Global Impact

Citi; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citi is recruiting a Fraud Ops Analyst (C09) based in Kuala Lumpur, Malaysia. The role supports fraud risk management across Consumer Cards & Banking operations, conducting advanced reviews and applying best practices to minimize losses.

You’ll monitor transactions and collaborate across teams to evaluate risk, validate cases, and help design proactive countermeasures while embracing Citi’s learning and development resources.

Qualifications

• Minimum 1 year of relevant working experience in banking and financial services.
• Exposure to consumer cards or banking operations is a plus.
• Fraud knowledge and familiarity with general fraud concepts.
• Strong written and oral communication and interpersonal skills.
• Able to work on a flexible shift, including 24/7 schedule, holidays and weekends.
• Proficiency in Arabic would be an added advantage.

Responsibilities

• Monitor transactions, accounts, and customer activities for suspicious behavior.
• Proactively analyze fraud trends using daily production analysis reports and alerts.
• Conduct in-depth fraud case reviews and evaluate evidence to determine risk actions.
• Validate and address two-way SMS/Email exception cases to minimize exposure.
• Assist in monthly fraud MIS reports and tracking of KPIs.
• Support alert reviews and help develop proactive card replacement strategies.
• Update daily production trackers and reconcile data with fraud forms.
• Assist with review of transactions on blocked accounts and address risks.

Skills

Fraud knowledge

General fraud concepts

Communication skills

Interpersonal skills

Flexible shift

Arabic proficiency

Education

BS/BA degree or equivalent

Job description

Citi is recruiting a Fraud Ops Analyst (C09) based in Kuala Lumpur, Malaysia. The role supports fraud risk management across Consumer Cards & Banking operations, conducting advanced reviews and applying best practices to minimize losses.

You’ll monitor transactions and collaborate across teams to evaluate risk, validate cases, and help design proactive countermeasures while embracing Citi’s learning and development resources.